Assembly & Technical Support Technician - Night Shift

Kendall Howard LLC.; Chisago City (MN); Hybrid; USD 36,423 - 39,743; Full time

Benefits offered by this job

Supplemental insurance options

401(k) with company match

Paid Time Off (PTO)

Paid holidays

Job summary

Kendall Howard LLC. in Chisago City, MN is seeking a Hybrid Assembly & Technical Support Technician for a night shift. The role blends hands-on manufacturing with Level-1 help desk support for hardware and connectivity devices.

Shift patterns include 3:30pm-2am Mon-Thu for assembly and 6pm-6am rotating Help Desk with every other weekend; holidays required. Responsibilities span production tasks, equipment upkeep, troubleshooting, and ticket management.

Qualifications

• High school diploma or equivalent.
• Experience in manufacturing, assembly, or technical support preferred.
• Mechanical aptitude with ability to assemble and troubleshoot.
• Basic computer proficiency and MS Office.
• Strong troubleshooting, analytical and problem solving skills.
• Excellent communication and organizational skills.
• Ability to document work accurately.
• Ability to work independently and in a fast-paced environment.

Responsibilities

• Assemble and fabricate parts according to work orders and policies.
• Verify work orders and ensure correct revision levels before production.
• Maintain high-quality standards throughout the production process.
• Maintain tools and work areas in a clean, safe condition.
• Follow all company safety procedures and policies.
• Monitor support channels and serve as the first contact for incidents.
• Create, manage, and document service tickets; perform Level-1 troubleshooting.
• Gather diagnostic information and escalate complex issues as needed.

Skills

Mechanical aptitude

Troubleshooting

Documentation

Communication

Independent work

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Assembly & Technical Support Technician - Night Shift

Full Time Manual Labor Chisago City, MN, US

3 days ago Requisition ID: 1102

Salary Range: $26.44 To $28.85 Hourly

Hybrid Assembly & Technical Support Technician

Why Kendall Howard?

We’re a growing manufacturer serving the IT infrastructure field, with a no-nonsense attitude: stay humble, work hard, and take on challenges head-first. Around here, you won’t just “do your job” — you’ll be part of a team that builds, solves, and delivers products we’re proud to put our name on. The benefits and pay are solid, but the real perk is being part of something that matters alongside people who care just as much as you do.

We know benefits matter, and we’ve got you covered. Full-time employees enjoy:

• Supplemental insurance options
• 401(k) with company match
• Paid Time Off (PTO)
• Paid holidays

Job Summary

The Hybrid Assembly & Technical Support Technician is responsible for supporting both manufacturing operations and technical support services. This position combines hands‑on assembly and fabrication responsibilities with Level‑1 help desk support for equipment, connectivity devices, and operational tools.

Working under the direction of the Assembly Lead and Help Desk Lead, this role performs production tasks, maintains equipment, provides technical troubleshooting, manages service requests, and supports the lifecycle of hardware and connectivity devices. Success in this position requires strong attention to detail, mechanical aptitude, problem‑solving skills, and the ability to work effectively in both manufacturing and technical support environments.

Assembly & Manufacturing

• Assemble and fabricate parts according to work orders, specifications, and company policies.
• Verify work orders and ensure correct revision levels before production.
• Maintain high‑quality standards throughout the production process.
• Maintain tools, equipment, and assigned work areas in a clean, organized, and safe condition.
• Follow all company safety procedures and policies without exception.

Technical Support & Operations

• Monitor support channels, including ticketing systems, phone, email, and operational alerts.
• Serve as the first point of contact for technical incidents and service requests.
• Create, manage, and document service tickets.
• Perform Level‑1 troubleshooting for hardware, connectivity devices, and operational tools.
• Gather diagnostic information including logs, user reports, and device status.
• Escalate complex issues to senior technical staff or engineering teams when appropriate.
• Maintain accurate documentation within the ticketing system

Minimum Qualifications

• High school diploma or equivalent required.
• Experience in manufacturing, assembly, technical support, or related operational environments preferred.
• Mechanical aptitude with the ability to assemble products and troubleshoot equipment.
• Basic computer proficiency and familiarity with Microsoft Office applications.
• Strong troubleshooting, analytical, and problem solving skills.
• Excellent communication and organizational skills.
• Ability to accurately document work performed.
• Ability to work independently and collaboratively in a fast‑paced environment.

Work Schedule

This position will primarily work in conjunction with the Assembly Department hours unless filling in for a Help Desk Role.

2 nd Shift Assembly Hours:

• 3:30pm-2am Monday-Thursday

Night Shift Help Desk:

• 6pm-6am rotating schedule with every other weekend off - Holidays Required

Kendall Howard provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability. We are dedicated to providing reasonable accommodations to qualified applicants with disabilities.