Aspiring AGM: Lead Hotel Ops & Guest Experience

Ontario Trillium Foundation; Albuquerque (NM); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Hotel Discounts

Career growth

Health benefits

Dental benefits

Vision benefits

401(k) program

Paid time off

Professional development

Job summary

Fairfield Inn & Suites by Marriott is looking for an Assistant General Manager (AGM) to enhance the hotel experience. This hands-on role involves supervising operations, leading a motivated team, and ensuring excellent guest service.

With a focus on professional growth, you'll assist in various hotel operations from front desk management to financial reporting. Enjoy benefits including hotel discounts, health, dental, and vision insurance, and a 401(k) program.

Qualifications

• 2–3 years of hotel experience, including 1+ year in a leadership role.
• Strong knowledge of front desk operations and hotel accounting/audit practices.
• Excellent communication, team leadership, and guest service skills.
• Proficiency with Microsoft Office and hotel PMS (e.g., Hilton or Marriott systems).
• Availability for flexible scheduling, including nights, weekends, and holidays.
• Ability to walk and be on your feet for long durations when assisting in the departments up to 8 hours.

Responsibilities

• Lead daily operations and serve as a key liaison between departments and the General Manager.
• Supervise front desk agents and ensure excellent guest service around the clock.
• Assist in hiring, training, and evaluating team members to maintain high service standards.
• Prepare schedules, run reports, and assist in budgeting and forecasting.
• Assist in invoicing accounts receivable bills.
• Assist in ordering and compiling accounts payable invoices.
• Step in to support the front desk, housekeeping, and light maintenance when needed.
• Monitor and maintain inventory, process invoices, handle deposits, and support financial controls.
• Conduct daily property walks and inspections to uphold quality and brand standards.
• Participate in our AGM training program with access to mentorship and growth opportunities.

Skills

Hotel management

Team leadership

Guest service

Front desk operations

Microsoft Office

Hotel PMS

Bilingual (English/Spanish)

Job description

Fairfield Inn & Suites by Marriott is looking for an Assistant General Manager (AGM) to enhance the hotel experience. This hands-on role involves supervising operations, leading a motivated team, and ensuring excellent guest service.

With a focus on professional growth, you'll assist in various hotel operations from front desk management to financial reporting. Enjoy benefits including hotel discounts, health, dental, and vision insurance, and a 401(k) program.