Aspira Spa Concierge

The Osthoff Resort & Spa; Elkhart Lake (WI); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Resort-wide discounts

Job summary

The Osthoff Resort & Spa in Elkhart Lake, Wisconsin, seeks a Spa Concierge to welcome guests, orient them to spa facilities, and deliver the Four-Diamond service standard. This role maintains pristine guest areas, promotes spa and retail offerings, responds to guest needs, and supports daily spa operations with a focus on hospitality excellence.

Responsibilities include issuing lockers, guiding tours, inputting cafe orders, handling inquiries, and attending training.

Qualifications

• Excellent customer service skills.
• Experience in Wellness or Hospitality Industry preferred.
• Weekend and holiday availability required.
• Friendly, professional and positive personality.
• Excellent communication and listening skills.
• Basic computer knowledge.
• Ability to handle details with speed and accuracy.
• Ability to maintain confidentiality of guest information.

Responsibilities

• Issue spa lockers, robes and slippers to guests and escort to lockers.
• Provide orientation tour and explain spa amenities.
• Maintain a safe, clean and organized spa environment.
• Stock changing room supplies and maintain inventory sheets.
• Fold and restock laundry for the spa.
• Review guest appointments and input cafe orders into POS.
• Deliver food and drinks and assist guests as needed.
• Promote spa services, sessions and retail offerings.
• Handle guest questions professionally and courteously.
• Work with minimal supervision and stay at assigned post.
• Uphold sanitation and sterilization standards.
• Attend training and staff meetings.

Skills

Customer service

Communication

Flexibility

Attention to detail

Professionalism

Tools

POS system

Basic computer knowledge

Job description

Job Description

The Spa Concierge is responsible for creating an exceptional guest experience by welcoming guests, providing orientation to the spa facilities, and ensuring the highest level of personalized service throughout each visit. This position maintains the cleanliness, organization, and presentation of all guest areas, monitors locker room amenities, and assists with daily spa operations. The Spa Concierge also promotes spa services and retail offerings, responds promptly and professionally to guest needs, and helps uphold the luxury standards and Four-Diamond service experience that defines Aspira Spa.

• Full-time and part-time positions available.
• Some weekend and holiday availability required.
• Make up to $25+ dollars an hour! (Base wage plus tips/gratuities)

Duties And Responsibilities

• Issue spa lockers, robes and slippers to guests and then escort guests to their lockers
• Provide orientation tour, explaining spa amenities offered and answering guests’ questions
• Maintain a safe, clean and well-organized spa environment through consistent monitoring of the changing rooms/facility area
• Stock changing room supplies and amenities and maintain accurate supply lists and inventory sheets
• Fold and restock laundry for the spa, including towels, sheets, and robes
• Review guest appointment/schedules as needed
• Take Spa Cafe orders from guests and input into Point-of-Sale system
• Deliver food/drink orders to guests and assist with any requests
• Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available
• Handle guests’ questions and concerns professionally and courteously
• Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time
• Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.
• Regularly attend, participate in and support training and staff meetings for the spa
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention
• All other duties as assigned

Qualifications

• Must have excellent customer service skills
• Experience in Wellness or Hospitality Industry preferred
• Weekend and holiday availability required
• Enjoy working with people and have a friendly, professional, and positive personality
• Excellent communication and listening skills
• Basic computer knowledge
• Ability to perform job functions with attention to detail, speed, and accuracy
• Ability to maintain confidentiality of guest information and pertinent hotel data
• This position requires the ability to
  • lift, carry, and move supplies (up to 40 pounds) frequently
  • walk frequently (up to 8 hours a day)
  • bend/stoop frequently

Why Work at the Osthoff Resort?

At The Osthoff Resort & Spa, we believe exceptional guest experiences start with an exceptional team. We foster a supportive, welcoming culture where employees are valued, encouraged, and empowered to grow. Team members enjoy competitive pay and a comprehensive benefits package, including paid time off, medical, dental, and vision insurance, a 401(k) with company match, resort-wide discounts, and more. Flexible scheduling and opportunities for advancement make it easy to build a rewarding career while maintaining balance. Here at The Osthoff, you're more than an employee—you’re part of a team that takes pride in creating memorable experiences for our guests.

The Osthoff Resort is an Equal Employment Opportunity Employer.

About Us

Located in the charming lakeside village of Elkhart Lake, The Osthoff Resort & Spa offers an elevated and inviting atmosphere with world-class accommodation, exceptional dining, and a range of leisure activities. With a focus on personalized service and creating lasting memories, the resort is a cherished destination for those seeking relaxation, adventure, and a true Wisconsin getaway. Surrounded by natural beauty, rich history, and a vibrant sense of community, our team enjoys a setting that feels both inspiring and welcoming year-round. Whether you're seeking professional growth, meaningful connections, or a better quality of life, The Osthoff offers the chance to be part of a respected hospitality team dedicated to creating memorable experiences in an extraordinary location.