Aspen Luxury Boutique Director — Sales & Client Experience

Richemont Iberia SL; Aspen (CO); On-site; USD 130,000 - 135,000; Full time

Benefits offered by this job

Bonus eligibility

Commission eligibility

Job summary

Richemont Iberia SL is seeking a Boutique Manager in Aspen, CO to lead sales across all product categories and uphold the Buccellati image. You will drive new product launches, events, and partnerships to boost visibility and net sales, while managing staffing, visual merchandising, and service standards in collaboration with HQ.

The role emphasizes people leadership, inventory control, and delivering exceptional client experiences, with flexibility to work evenings, weekends, and holidays as

Qualifications

• Bachelor Degree in Related field required
• 5-7 years Management Experience required
• Excellent understanding of the luxury client experience
• Luxury Retail or Hospitality experience is a must
• Fine Jewelry experience is a plus
• Capacity to manage several projects simultaneously and in a timely manner
• Strong computer skills: SAP, Excel, Word, Power Point
• Excellent written, verbal, and interpersonal communication skills
• Flexibility to work on evenings, weekends and holidays, on and off site as needed
• Ability to spend long periods of time standing, lift 25 lbs

Responsibilities

• Responsible for achievement of annual Boutique sales goals across all product categories
• Enhance quality and maintain integrity of the Buccellati image in the boutique's market.
• Initiate activities for new product launches, events and activities to enhance visibility in the market and increase net sales.
• Entrepreneurial spirit and go getter attitude to build the business in the market.
• Lead all aspects of the process of staffing and scheduling of associates, and ensure compliance with payroll budgets
• Ensure and develop the Visual Merchandising for the Boutique to be in line with brand direction and advertising campaigns in partnership with Director of Retail and HQ.
• Problem solve and develop strategies that support the Boutique’s service, efficiency, and productivity
• Ensure that all Clients experience outstanding service at all times
• Generate new clients while retaining and building existing client relationships through events, brand awareness, and relationship based experiences.
• Actively developing new and innovative business ideas focusing on Business developing through partnerships. Leveraging relationships for the brand to elevate the experience.
• Prioritize and coordinate events with Senior Leadership team to increase traffic in the Boutique and improve sales
• Lead all operational processes in partnership with the Operations Manager including: Shipping & Receiving, Inventory and Aftersales to minimize stock loss and increase customer service
• Along with the Assistant Manager/Operations personnel manage optimal levels of inventories and model stock in coordination.
• Partnering with the Assistant Manager/Operations personnel performing inventories, cycle counts and QC of all product for sale to be in A1 condition.
• Reducing risk of damage to stock and ensuring accurate stock counts with no losses.
• Partner with the Customer Service Department to receive stock in a timely manner.
• Provide the highest levels of customer service to support the growth of sales.
• Adhere to and supervise compliance of established policies and procedures, such as safekeeping of Company funds and property, personnel practices, security, sales and record-keeping procedures, and overall maintenance of the store.
• Identify success profiles and talent planning in order to define career paths and promote advancement, while monitoring and supervising Boutique team members.
• Lead team to develop Sales Associates to go above and beyond around client development and individual sales goals.
• Develop store personnel's performance goals and, update management through reporting mechanisms.
• Conduct regular management touch bases to review performance, operations, and employee relations issues, and to develop overall business strategy. Actively offer feedback, coaching and mentoring for the team on an on going basis.
• Develop product knowledge in coordination with Retail Academy

Skills

Management Experience

Luxury client experience

Luxury Retail

Fine Jewelry experience

SAP

Excel

Word

PowerPoint

Communication skills

Flexibility

Physical readiness

Education

Bachelor Degree in Related field

Tools

SAP

Excel

Word

PowerPoint

Job description

Richemont Iberia SL is seeking a Boutique Manager in Aspen, CO to lead sales across all product categories and uphold the Buccellati image. You will drive new product launches, events, and partnerships to boost visibility and net sales, while managing staffing, visual merchandising, and service standards in collaboration with HQ.

The role emphasizes people leadership, inventory control, and delivering exceptional client experiences, with flexibility to work evenings, weekends, and holidays as