Audio Support Specialist – Customer Experience

Purple Communications Inc; Austin (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

ZP Better Together, LLC is seeking a Customer Experience Audio Team Member in Austin, TX. This hourly full-time role provides inbound and outbound audio support and live chat assistance for prospective and current customers, and handles account registration and documentation for the TRS-URD database.

You will document interactions, collaborate with internal teams, stay updated on CET products, and may provide ASL-based support as needed. Occasional travel may be required.

Qualifications

• Clear and professional verbal communication in audio calls and live chat.
• Strong written English for case notes and documentation.
• Excellent customer service, problem solving and follow-through.

Responsibilities

• Perform inbound and outbound audio calls and manage live chat communications.
• Assist prospective customers, new-account applicants, current and former customers.
• Handle account registration and documentation for TRS-URD.
• Prepare, review, validate and redact TRS-URD documents before submission.
• Document interactions and account activity in systems accurately.
• Collaborate with Account Managers and other teams as needed.
• Maintain up-to-date knowledge of CET products, services and procedures.
• Support departmental projects and ASL-based support when required.

Skills

Verbal communication

Written English

Customer service

Listening skills

Problem solving

Team collaboration

ASL awareness

Phone etiquette

Job description

ZP Better Together, LLC is seeking a Customer Experience Audio Team Member in Austin, TX. This hourly full-time role provides inbound and outbound audio support and live chat assistance for prospective and current customers, and handles account registration and documentation for the TRS-URD database.

You will document interactions, collaborate with internal teams, stay updated on CET products, and may provide ASL-based support as needed. Occasional travel may be required.