Artwork & Order Management Specialist

Gemline; Lawrence (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

Gemline, headquartered in Lawrence, MA, is seeking an Order Management Specialist to support the order lifecycle for decorated promotional products. You will review artwork, process orders with accuracy, and coordinate with customers and internal teams to ensure on-time delivery.

Ideal candidates have at least 3 years in customer service or sales, proficiency with Illustrator/Photoshop and Salesforce, and strong communication and organizational skills in a fast-paced environment.

Qualifications

• Minimum 3 years’ experience in a customer service/sales environment.
• College degree or equivalent work experience.
• Experience with Salesforce or similar CRM is preferred.

Responsibilities

• Provide accurate guidance to customers by understanding decoration methods.
• Review artwork and proofs and assist proof coordinators as needed.
• Process orders with precision and manage lead-times.
• Record all customer communications and maintain documentation.
• Collaborate with internal departments to ensure on-time delivery.

Skills

Customer service

Communication skills

Organizational skills

Detail orientation

Problem solving

Teamwork

Education

College degree or equivalent work experience

Tools

Illustrator

Photoshop

Salesforce

Microsoft Office

Job description

Gemline, headquartered in Lawrence, MA, is seeking an Order Management Specialist to support the order lifecycle for decorated promotional products. You will review artwork, process orders with accuracy, and coordinate with customers and internal teams to ensure on-time delivery.

Ideal candidates have at least 3 years in customer service or sales, proficiency with Illustrator/Photoshop and Salesforce, and strong communication and organizational skills in a fast-paced environment.