Production Artist & Customer Experience Specialist

Fully Promoted Peoria, IL; Peoria (IL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Job summary

Fully Promoted Peoria is seeking a Production Artist & Customer Experience Specialist to support customer artwork, proofs, promotional product orders, and client communication for our branded apparel and promotional products business. This role blends graphic production, customer service, and order coordination.

We are looking for someone who is comfortable working in Adobe Illustrator, can create polished proofs and production-ready artwork, and is equally confident communicating with customers

Qualifications

• Strong working knowledge of Adobe Illustrator.
• Experience creating production artwork or customer proofs is preferred.
• Previous experience in customer service or client-facing work is a plus.

Responsibilities

• Create customer proofs and product mockups using Adobe Illustrator.
• Prepare and revise artwork for custom apparel, embroidery, and promotional products.
• Resize, recolor, clean up, and modify customer-provided artwork.
• Create production-ready artwork and layouts based on decoration and vendor requirements.
• Make proof revisions quickly and accurately based on customer feedback.
• Communicate directly with customers regarding artwork, proofs, revisions, product options, and order details.
• Provide a friendly, responsive, and professional customer experience by email, phone, and in person.

Skills

Customer service

Order coordination

Artwork production

Proofing

Tools

Adobe Illustrator

Job description

Fully Promoted Peoria is seeking a Production Artist & Customer Experience Specialist to support customer artwork, proofs, promotional product orders, and client communication for our branded apparel and promotional products business. This role blends graphic production, customer service, and order coordination.

We are looking for someone who is comfortable working in Adobe Illustrator, can create polished proofs and production-ready artwork, and is equally confident communicating with customers