Artisan Cake Decorator & Customer Service

H.E.B.; Conroe (TX); On-site; USD 25,000 - 35,000; Full time

Job summary

H.E.B. in Conroe, TX is seeking a Cake Decorator to apply decorating techniques and maintain quality of products by following guidelines. You will prepare, package, and merchandise fresh bakery items daily while upholding food safety standards.

The role emphasizes customer service, accurate order taking, and suggestive selling to boost department sales. You will decorate, write on cakes, and ensure timely display on the sales floor, with emphasis on sanitation and teamwork.

Qualifications

• 1+ years of cake decorating or relevant retail experience.
• Ability to read and follow decorating instructions and VTAs.
• Ability to lift up to 40 lbs and stand for long periods.

Responsibilities

• Provides superior customer service
• Takes cake orders from customers by telephone or in person, with a high level of accuracy
• Answers customer questions regarding products; assists them with selections
• Uses suggestive selling techniques to meet customer needs and build department sales
• Applies proper decorating techniques for each item, according to VTAs to produce quality cakes and pastries
• Writes on cakes with icing on request
• Reads / executes daily production list through cake flow
• Ensures quality control of all products before sending to sales floor per VTAs
• Ensures cake product reaches the showcase and tables at prescribed times
• Prepares, packages, and merchandises fresh product effectively
• Slices, packages, labels, and rotates products
• Records production and shrink to aid in production planning
• Maintains sanitation in work area
• Complies with H-E-B food safety and sanitation standards
• Complies with department / Store operating procedures
• Operates / maintains all equipment properly

Skills

Customer service

Interpersonal skills

Reading & writing

Planning & organizing

Computer systems

Education

HS Diploma or GED

Job description

H.E.B. in Conroe, TX is seeking a Cake Decorator to apply decorating techniques and maintain quality of products by following guidelines. You will prepare, package, and merchandise fresh bakery items daily while upholding food safety standards.

The role emphasizes customer service, accurate order taking, and suggestive selling to boost department sales. You will decorate, write on cakes, and ensure timely display on the sales floor, with emphasis on sanitation and teamwork.