Around-the-Clock Security Dispatcher & CCTV Monitor

Tarian Group; Springfield (OR); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Supplemental Medical Plans

Paid Time Off

401k Plan

Disability Insurance

Life Insurance

Employee Assistance Program

Discount Programs

Wellness Program

Pet Insurance

Job summary

Tarian Group in Oregon is seeking a Dispatcher to join the 24/7 SOC team. You will handle emergency and non-emergency calls, document details, dispatch security services, and monitor CCTV from multiple facilities.

The role emphasizes excellent customer service, clear communication, and the ability to stay calm under pressure. Must pass background check and drug screen; high school diploma required; overtime may apply.

Qualifications

• High school diploma or GED required.
• 2 years of customer service and/or call center experience.
• Dispatch or security experience preferred.
• Excellent communication skills and phone etiquette.
• Proficiency with office computers and Microsoft Office.
• Ability to type at least 35 wpm.
• Team player with multitasking and composure.

Responsibilities

• Answers, documents, and dispatches all incoming calls for Security Services according to established protocols.
• Monitors CCTV footage from multiple facilities and performs regular "virtual patrols".
• Maintains a professional demeanor and adheres to dispatch protocols.
• Follows specific procedures for individual facilities.
• Monitors and dispatches alarms that terminate into the SOC.
• Makes notifications quickly to prevent injury or property loss.

Skills

Excellent communication

Phone skills

Microsoft Office

35 wpm typing

Team player

Customer service aptitude

Multi-tasking

Calm under pressure

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Tarian Group in Oregon is seeking a Dispatcher to join the 24/7 SOC team. You will handle emergency and non-emergency calls, document details, dispatch security services, and monitor CCTV from multiple facilities.

The role emphasizes excellent customer service, clear communication, and the ability to stay calm under pressure. Must pass background check and drug screen; high school diploma required; overtime may apply.