Around-the-Clock EMS Dispatch Specialist

911 Emergency Communications; New Haven (IL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Insurance

Retirement benefits

Paid leave

Employee assistance

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in New Haven, IL is seeking an Emergency Dispatcher to handle medical calls, verify locations and coordinate ambulance resources. The role requires attention to detail, adherence to protocols and effective communication with responders.

Applicants should have a high school diploma, CPR certification, and may need EMT/paramedic credentials depending on the vacancy. Overnight shifts, weekends and overtime may be required according to staffing needs.

Qualifications

• High school diploma or recognized equivalent is required.
• CPR certification and related coursework may be required.
• EMT or paramedic credentials are not universal requirements; check vacancy specifics.

Responsibilities

• Receive calls involving illness, injury and other emergencies.
• Confirm patient location, callback number and access details.
• Ask approved questions about patient condition.
• Determine response priority through dispatch system.
• Dispatch/coordinate ambulance resources when assigned.
• Provide protocol-based instructions within qualifications.
• Relay patient info and scene hazards to responders.
• Document call processing and participate in quality reviews.

Skills

Emergency medical dispatch

Communication

Multitasking

Data entry

Education

High school diploma

EMT/Paramedic credentials (not universal)

CPR certification

Job description

911 Emergency Communications in New Haven, IL is seeking an Emergency Dispatcher to handle medical calls, verify locations and coordinate ambulance resources. The role requires attention to detail, adherence to protocols and effective communication with responders.

Applicants should have a high school diploma, CPR certification, and may need EMT/paramedic credentials depending on the vacancy. Overnight shifts, weekends and overtime may be required according to staffing needs.