Aroogas Server

Wet Willie's; Shippensburg (Cumberland County); On-site; USD 25,000 - 35,000; Full time

Job summary

Wet Willie's in Shippensburg, PA is seeking an Aroogas Server to provide excellent guest service. Responsibilities include taking drink orders, serving food, and ensuring customer satisfaction.

The ideal candidate should have strong interpersonal skills, be able to operate the POS station efficiently, and should be available for weekend and evening shifts. Join our team and make a difference in our guests' dining experiences!

Qualifications

• Excellent interpersonal skills.
• Good reading, writing, and verbal communication skills required.
• Ability to exercise good judgment when dealing with problem resolution.
• Ability to anticipate guests’ needs.
• Knowledge of and ability to use the POS station quickly and accurately.
• Ability to respond in emergency situations to avoid imminent dangers.

Responsibilities

• Take and deliver drink orders promptly and accurately.
• Suggest appetizers and delivery of orders.
• Ensure customer satisfaction by checking back with guests.
• Enter orders accurately at the POS station.
• Resolve guest complaints and notify the Manager.
• Complete other duties assigned by a Manager.

Skills

Interpersonal skills

Reading and writing skills

Communication skills

Judgment in problem resolution

Anticipating guests' needs

POS station operation

Job description

Job 171342 - Aroogas Server
Shippensburg, PA

• Takes drink orders, suggesting specialty drinks, non-alcoholic beverages, soft drinks, etc.and delivers them promptly and accurately to each guest
• Asks the required wing questions
• Responsible beverage service
• Suggests an appetizer and delivers it promptly (if ordered)
• Takes each guest’s order
• Suggests add-on sides, soups, and salads
• Knows Arooga’s menu thoroughly and accurately, answers any questions a guest might have about menu items and preparation options
• When delivering entrées to the table, giving each guest their specific order without “auctioning” the food at the table.
• Checks back with the guests within two (2) minutes to make sure everything is prepared to their satisfaction. At lunch – check back, check down
• Without being intrusive, observes when drinks need to be refilled or dishes need to be cleared
• Enters all food and drink items at the POS station, ensuring all items are entered accurately
• Presents the check and picks up the payment in a timely fashion. Makes correct change and/or completes the proper charge card procedure
• Pre-bus table by clearing all food items
• Resolves any guest complaints immediately unless a Manager is required to assist with a guest. Exercises judgment in the most appropriate way to satisfy the guest and recover flawlessly
• Advises the Manager immediately of any guest complaints and how the issue was resolved.
• Observes other stations and pitches in when needed
• Completes any other duties assigned by a Manager
• Weekend, evening and holiday work is required

Requirements

• Excellent interpersonal skills
• Good reading, writing, and verbal communication skills required
• Ability to exercise good judgment when dealing with problem resolution
• Ability to anticipate guests’ needs
• Knowledge of and ability to use the POS station quickly and accurately
• Ablityto respond in emergency situations to avoid imminent dangers to self and others
• Be able to find or have a reliable source of transportation