Armored Vehicle Technical Support Specialist

Lenco Armored Vehicles; Pittsfield (MA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Lenco Armored Vehicles, a U.S.-based manufacturer of specialized armored vehicles, is seeking a Technical Services Representative in Pittsfield, MA. You will be the primary technical resource across warranty activity, coordinating repairs and parts, and analyzing field data to improve reliability.

You will diagnose issues, manage service orders, and communicate status with customers while ensuring safety and compliance.

Qualifications

• Strong mechanical background with the ability to troubleshoot and solve complex machinery problems.
• Exceptional ability to translate technical data into clear solutions for customers.
• Experience using service or support software to manage customer records and interaction history.
• Knowledge of occupational hazards, safety rules, and technical documentation compliance.

Responsibilities

• Diagnose vehicle concerns remotely via phone and email while providing recommended repair solutions.
• Coordinate offsite repairs and service support with customers, vendors, and subcontractors.
• Conduct out-of-service maintenance evaluations and installation support for parts and accessories.
• Serve as the primary point of contact for warranty claims to ensure accuracy and timely resolution.
• Create service orders to facilitate warranty parts shipments and coordinate vendor replacements.
• Maintain communication with customers regarding technical support, relations, and issue status.
• Track and document all service activity and vehicle history within ERP software.

Skills

Mechanical troubleshooting

Customer communication

Technical documentation

Safety compliance

Tools

ERP software

Job description

Lenco Armored Vehicles, a U.S.-based manufacturer of specialized armored vehicles, is seeking a Technical Services Representative in Pittsfield, MA. You will be the primary technical resource across warranty activity, coordinating repairs and parts, and analyzing field data to improve reliability.

You will diagnose issues, manage service orders, and communicate status with customers while ensuring safety and compliance.