Armed Program Director - Day shift

Prosegur Security USA, Inc; Los Angeles (CA); Hybrid; USD 89,000 - 121,000; Full time

Benefits offered by this job

Annual pay rate of $105K

Full benefits + 401k

Weekly pay

Job summary

Prosegur Security USA, Inc. is seeking a Program Director who reports to the General Manager and oversees armed and unarmed security officers. The role requires strong leadership, communication, and organizational skills to manage client relationships and on-site teams.

You will ensure compliance with Prosegur policies and client standards, direct site operations across shifts, conduct regular reviews, and drive continuous improvement while maintaining safety and professional conduct.

Qualifications

• Requires high school diploma or GED.
• 5–10 years of security experience with 4+ years in a supervisory or lead role.
• Active armed security officer license/permit per state requirements.
• California state license/guard card or eligibility to obtain before start.
• Valid driver's license.
• Ability to pass background and motor vehicle records checks.
• Must supply and maintain an approved personal firearm.
• Strong written and verbal communication with professional customer service demeanor.
• Prior law enforcement, military, or armed security experience preferred.

Responsibilities

• Directs site personnel across all shifts to ensure operational quality.
• Serves as primary client contact; conducts regular check-ins and service reviews.
• Liaises between client, General Manager, and site teams across shifts.
• Conducts routine inspections and quality checks; corrects deficiencies immediately.
• Oversees scheduling, timekeeping, and attendance for proper site coverage.
• Reviews reports and logs for accuracy and timeliness per policy.
• Responds promptly to emergencies and incidents; provides oversight to supervisory staff.
• Mentors and provides performance feedback to team members.
• Promotes positive client experience through open communications and issue resolution.
• Assists in hiring and ongoing training of site personnel.
• Ensures compliance with policies, client site procedures, and laws.
• Monitors uniform standards, equipment readiness, and inventory control.
• Spearheads continuous improvement initiatives and cost-effective scheduling.

Skills

Leadership

Client relationships

Operational oversight

Communication

On-site team management

Problem solving

Organizational skills

Conflict resolution

Education

High school diploma or GED

Tools

CCTV/VMS

Access control/badging

Microsoft 365

Radio procedures

Job description

The Program Director report directly to the General Manager & oversees Armed & Unarmed Security Officers. The ideal candidate demonstrates strong leadership skills, communication,& organizational skills & can manage both client relationships & on-site teams effectively

Ensures compliance with Prosegur policies, client expectations, & regulatory standards

• Directs the performance of site personnel across all shifts to ensure operational quality
• Serves as the primary point of contact for the client; conducts regular check-ins & service reviews. Liaison between the client, General Manager, & site teams across all shifts
• Conducts routine inspections and quality checks across multiple posts and/or shifts to maintain property physical security and tenant/visitor safety; corrects deficiencies immediately & escalates issues when necessary
• Oversees scheduling, timekeeping, & attendance to maintain proper site coverage & operational efficiency
• Reviews reports, logs, & other documentation to ensure accuracy and timeliness in accordance with company policy & customer expectations
• Responds promptly and effectively to emergencies, incidents, operational issues; provides oversight & to supervisory personnel
• Provides coaching, mentorship, & performance feedback to team members to ensure accountability & professionalism
• Promotes a positive client experience by maintaining open communication & proactively resolving concerns
• Participates in hiring & ongoing training of site personnel as needed
• Enforces company policies & client site procedures consistently and fairly
• Ensures compliance with all applicable laws and site-specific policies
• Monitors and enforces compliance with uniform/appearance standards and equipment readiness (radios, POP smartphones, flashlights, AEDs)
• Leads emergency response per site protocols (evacuations, medical emergencies, workplace violence, severe weather)
• Directs coordination with law enforcement, EMS, and client stakeholders; preserves evidence and scene integrity
• Maintains current post orders/SOPs; recommend updates based on lessons learned and client feedback
• Monitors documentation and tracking for training, licenses, and certifications to ensure that officers remain fully compliant and job-ready
• Monitors site inventory control (badges, keys, forms, PPE); approves and submits purchase/repair requests
• Spearheads continuous improvement initiatives and cost-effective scheduling

Required Qualifications:

• High school diploma or GED
• 5-10 years of security experience with 4+ years in a supervisory or role
• Must possess and maintained an Armed Security Officer license/permit in accordance with state requirements
• Active state security license/guard card or eligibility to obtain before start (California)
• Valid driver's license
• Ability to pass background/drug screening and motor vehicle records check
• Supply and maintain a personally owned, approved firearm
• Strong written/verbal communication; professional customer service demeanor; conflict resolution and descalation skills
• Prior law enforcement, military, or armed security experience is strongly preferred
• Proficiency with common security systems (CCTV/VMS, access control/badging) and Microsoft 365 (Word, Excel, Outlook)
• Ability to actively interact with variable shifts including weekends and holidays and respond to after-hours incidents when needed

Shift: Day Shift Monday-Friday

Hours: 8AM-5PM

1. Pay Rate: $105K annually
2. Full Benefits + 401k
3. Weekly pay

CA PPO# 120931 #WER123

(EEO) Statement

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected vet