Armed Program Director

Prosegur; Portland (OR); On-site; USD 67,000 - 91,000; Full time

Benefits offered by this job

Full benefits

401k

Job summary

Prosegur is seeking a Program Director to lead on-site security operations across multiple shifts in Portland, OR. You will oversee armed and unarmed officers, ensure compliance with client expectations, and maintain high operational standards.

The role requires strong leadership, excellent communication, and the ability to manage client relationships while coordinating cross-functional site teams. Strong knowledge of CCTV/VMS and MS 365 is valued; shift coverage includes nights and weekends.

Qualifications

• High school diploma or GED required.
• 5-10 years security experience with 4+ years in a supervisory or leadership role.
• Armed Security Officer license/permit required per state guidelines.
• Active state security license/guard card or eligibility to obtain before start (California).
• Ability to pass background/drug screening and motor vehicle records check.
• Must supply and maintain a personally owned, approved firearm.
• Strong written/verbal communication and professional customer service demeanor.
• Prior law enforcement, military, or armed security experience preferred.

Responsibilities

• Directs site personnel across all shifts to uphold service quality.
• Ensures compliance with policies, client expectations, and regulations.
• Serves as primary client contact; conducts regular reviews with client, GM, and site teams.
• Oversees scheduling, timekeeping, and attendance for proper coverage.
• Maintains post orders/SOPs and updates based on feedback.
• Leads emergency response and coordinates with law enforcement and EMS.
• Provides coaching and performance feedback to team members.
• Promotes positive client experience through open communication and issue resolution.
• Participates in hiring and training of site personnel.
• Ensures equipment readiness and inventory control.

Skills

Leadership

Communication

Organizational skills

Client relationships

On-site teams

Security systems

Microsoft 365

CCTV/VMS

Education

High School Diploma

Tools

CCTV/VMS

Microsoft 365

Job description

For 50 years, Prosegur has been helping make the world a safer place. Today, more than 175,000 employees across 36 countries combine experience, technology, and innovation to protect the people, clients, and communities we serve.

Our people are at the heart of what we do. Whether working on-site with our clients or supporting our teams behind the scenes, every employee plays an important role in delivering the safety, service, and trust our clients depend on every day.

At Prosegur, you’re not just joining a security company. You’re joining a global team with opportunities to learn, grow, and make a difference.

Job Skills / Requirements

The Program Director report directly to the General Manager & oversees Armed & Unarmed Security Officers. The ideal candidate demonstrates strong leadership skills, communication, & organizational skills & can manage both client relationships & on-site teams effectively

Directs the performance of site personnel across all shifts to ensure operational quality

Ensures compliance with Prosegur policies, client expectations, & regulatory standards

Serves as the primary point of contact for the client; conducts regular check-ins & service reviews. Liaison between the client, General Manager, & site teams across all shifts

Conducts routine inspections and quality checks across multiple posts and/or shifts to maintain property physical security and tenant/visitor safety; corrects deficiencies immediately & escalates issues when necessary

Oversees scheduling, timekeeping, & attendance to maintain proper site coverage & operational efficiency

Reviews reports, logs, & other documentation to ensure accuracy and timeliness in accordance with company policy & customer expectations

Responds promptly and effectively to emergencies, incidents, operational issues; provides oversight & to supervisory personnel

Provides coaching, mentorship, & performance feedback to team members to ensure accountability & professionalism

Promotes a positive client experience by maintaining open communication & proactively resolving concerns

Participates in hiring & ongoing training of site personnel as needed

Enforces company policies & client site procedures consistently and fairly

Ensures compliance with all applicable laws and site-specific policies

Monitors and enforces compliance with uniform/appearance standards and equipment readiness (radios, POP smartphones, flashlights, AEDs)

Leads emergency response per site protocols (evacuations, medical emergencies, workplace violence, severe weather)

Directs coordination with law enforcement, EMS, and client stakeholders; preserves evidence and scene integrity

Maintains current post orders/SOPs; recommend updates based on lessons learned and client feedback

Monitors documentation and tracking for training, licenses, and certifications to ensure that officers remain fully compliant and job-ready

Monitors site inventory control (badges, keys, forms, PPE); approves and submits purchase/repair requests

Spearheads continuous improvement initiatives and cost-effective scheduling

Required Qualifications:

High school diploma or GED

5-10 years of security experience with 4+ years in a supervisory or role

Must possess and maintained an Armed Security Officer license/permit in accordance with state requirements

Active state security license/guard card or eligibility to obtain before start (California)

Ability to pass background/drug screening and motor vehicle records check

Supply and maintain a personally owned, approved firearm

Strong written/verbal communication; professional customer service demeanor; conflict resolution and deescalation skills

Prior law enforcement, military, or armed security experience is strongly preferred

Proficiency with common security systems (CCTV/VMS, access control/badging) and Microsoft 365 (Word, Excel, Outlook)

Ability to actively interact with variable shifts including weekends and holidays and respond to after-hours incidents when needed

Shift: All Shifts

Hours: 1st,2nd,3rd Shifts

• Pay Rate: $79k
• Full Benefits + 401k
• Weekly pay

#WER123

(EEO) Statement

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veterans

Education Requirements (All)

High School Diploma

Certification Requirements (All)

Armed Security License

Driver's License

Security Guard Card

Additional Information / Benefits

At Prosegur, we believe in supporting our employees both at work and beyond. We offer a competitive benefits package designed to support your health, well-being, and future. Benefits may vary based on position, location, and eligibility, with additional details provided throughout the hiring process.

Prosegur is an equal opportunity employer and values diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, the status of being transgender, sexual orientation, age, marital status, veteran status, or disability status.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, 401K/403b Plan