Arlington Universal Banker: Start in Branch Sales & Service

Citi; Arlington (VA); On-site; USD 48,000 - 62,000; Full time

Job summary

The Universal Banker position at Citi in Arlington, VA is an entry-level role supporting sales and service activities in coordination with the customer service team. The goal is to foster customer relationships, build loyalty, and help increase sales to individual consumer clients.

You will assist with account openings, resolve service issues, process transactions, and participate in branch activities and campaigns while adhering to bank policies, risk controls, and regulatory requirements.

Qualifications

• 1-3 years of relevant experience.
• Previous Retail Banking or similar experience required.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsibilities

• Assist in basic account opening for existing customer
• Provide service delivery to internal/external customers to resolve account service issues
• Execute financial transactions in accordance with bank policies and procedures
• Refer opportunities to segment partners where appropriate
• Create sales opportunities out of service transaction and resolve customer complaints/issues promptly and effectively
• Support sales/service activities within the branch by participating in seminars, micromarketing events, promotional campaigns, product initiatives, etc.
• Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills

Retail Banking Experience

Customer Service

Communication Skills

Education

High School diploma or equivalent

Job description

The Universal Banker position at Citi in Arlington, VA is an entry-level role supporting sales and service activities in coordination with the customer service team. The goal is to foster customer relationships, build loyalty, and help increase sales to individual consumer clients.

You will assist with account openings, resolve service issues, process transactions, and participate in branch activities and campaigns while adhering to bank policies, risk controls, and regulatory requirements.