Arizona 211 Program Specialist - Virtual Case Manager

Solari, Inc.; Phoenix (AZ); Hybrid; USD 25,000 - 27,000; Part time

Job summary

Solari, Inc. is seeking a 211 Program Specialist in Arizona. The role starts part-time after an onboarding period that initially requires full-time hours, with a training phase emphasizing accuracy, confidentiality, and connection to community resources.

The position involves responding to calls, documenting needs and referrals, and ensuring timely follow-up while maintaining professional standards and privacy in a health and human services environment.

Qualifications

• 0-2 years of experience in health and human services, public health, or healthcare.
• GED/High School Diploma.
• Proficient in Microsoft Office Suite, EHR systems, and general computer navigation.

Responsibilities

• Provide phone-based information, referrals, and advocacy for health and social services, connecting callers to resources and following up.
• Document unmet needs to identify gaps in services for 211 data reporting.
• Accurately document all customer interactions using web-based systems.

Skills

Organizational skills

Customer service

Communication

Spanish (bilingual)

Education

GED/High School Diploma

Tools

Microsoft Office Suite

Electronic Health Records

Job description

Solari, Inc. is seeking a 211 Program Specialist in Arizona. The role starts part-time after an onboarding period that initially requires full-time hours, with a training phase emphasizing accuracy, confidentiality, and connection to community resources.

The position involves responding to calls, documenting needs and referrals, and ensuring timely follow-up while maintaining professional standards and privacy in a health and human services environment.