Remote Provider Services Call Center Agent

State of Arizona; United States; Hybrid; USD 32,947 - 40,268; Full time

Benefits offered by this job

Paid holidays

Paid vacation

Robust insurance plan

Retirement benefits

Job summary

The State of Arizona is hiring a Provider Services Call Center Agent. This role addresses inquiries from high-level sources and offers support to community organizations. You will effectively communicate and utilize systems to resolve complex calls.

This position allows virtual work, requiring proficiency in Arizona Medicaid programs and inbound call experiences. Benefits include paid holidays, vacation, and robust insurance options.

Qualifications

• Answer calls and resolve high-level inquiries.
• Provide technical assistance regarding billing procedures.
• Complete monthly statistical reporting as requested.

Responsibilities

• Resolve inquiries from high-level sources.
• Research complex customer concerns.
• Monitor and process requests and projects.

Skills

Inbound call center experience

Arizona Medicaid programs knowledge

Technical and analytical skills

Effective communication

Customer service techniques

Education

Two years in a customer service environment

Bilingual (Spanish) preferred

Tools

HEAplus

PMMIS

Microsoft Office Suite

Job description

The State of Arizona is hiring a Provider Services Call Center Agent. This role addresses inquiries from high-level sources and offers support to community organizations. You will effectively communicate and utilize systems to resolve complex calls.

This position allows virtual work, requiring proficiency in Arizona Medicaid programs and inbound call experiences. Benefits include paid holidays, vacation, and robust insurance options.