Arena Retail Store Manager - Guest Experience Leader

Delaware North; Detroit (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with up to 4% company match

Annual performance bonus based on team

Paid vacation days and holidays

Paid parental bonding leave

Tuition and/or professional cert. Reim

Friends-and-family discounts

Job summary

Delaware North operates as the retail partner at Little Caesars Arena in Detroit. This Retail Store Manager role leads day-to-day store operations, drives sales, trains teams, and ensures outstanding guest experiences within a fast-paced arena environment.

You will oversee staffing, scheduling, merchandising, and inventory control while upholding company standards and regulatory compliance. A passion for guest service and results-oriented leadership is essential.

Qualifications

• Minimum of 2 years of supervisory experience.
• Minimum of 1 year of retail operations experience preferred.
• Ability to train and develop a team.
• Proficiency with Microsoft Office Suite.
• No degree required.

Responsibilities

• Hire, train, coach, and develop store associates to deliver guest service and hit sales goals.
• Lead daily store operations: scheduling, supervision, and performance management.
• Drive sales and profitability through merchandising and guest engagement strategies.
• Ensure compliance with policies, cash handling, loss prevention, and regulations.
• Manage inventory through receiving, replenishment, and cycle counts.
• Monitor store performance metrics and identify improvement opportunities.
• Maintain visual merchandising and keep store clean, stocked, and brand compliant.

Skills

Leadership

Training & Coaching

Retail Operations

MS Office Suite

Tools

Microsoft Office

Job description

Delaware North operates as the retail partner at Little Caesars Arena in Detroit. This Retail Store Manager role leads day-to-day store operations, drives sales, trains teams, and ensures outstanding guest experiences within a fast-paced arena environment.

You will oversee staffing, scheduling, merchandising, and inventory control while upholding company standards and regulatory compliance. A passion for guest service and results-oriented leadership is essential.