Arena Parking & Guest Services Specialist

Oak View Group; Baltimore (MD); On-site; USD 30,000 - 33,000; Part time

Benefits offered by this job

401(k) Savings Plan

401(k) matching

Job summary

Oak View Group (OVG) seeks a Parking Lot Attendant for CFG Bank Arena in Baltimore. This part-time role ensures safe, efficient access and parking operations during events, coordinating with security and tour staff to maintain order.

The position emphasizes customer service, adherence to event procedures, and outdoor work in varying weather. Training includes scheduling via Google Docs and Excel; strong communication is essential.

Qualifications

• Previous experience in a customer service/security-based industry is preferred.
• Previous experience within sports, entertainment, or a related field is preferred.
• 70% event availability commitment. Event requirements are subject to change with notice.
• Must be able to work a flexible schedule, inclusive of weekends, nights, and holidays as required.
• Demonstrated ability to follow instructions and work in a fast-paced environment.
• Ability to remain alert, professional, and composed during high-traffic events.
• Comfortable working outdoors in varying weather conditions.
• Proficiency with the use of Google Docs and Excel spreadsheets for scheduling purposes.
• Must have strong verbal and written communication skills.
• Ability to handle stressful situations.
• Ability to work extended periods with moderate to loud noises.
• Able to work in an environment with fluctuating temperatures that include hot and cold conditions—external and internal facility exposure.
• Demonstrate flexibility in adjusting personal schedules and extending hours to meet event staffing needs.
• Frequent bending, standing for long periods of time, and walking in the building.

Responsibilities

• Provide exceptional customer service to all building occupants.
• Maintain situational awareness of all activity within assigned parking areas and report suspicious behavior immediately.
• Assist with traffic flow and pedestrian safety during ingress and egress periods.
• Possess a positive attitude and facilitate teamwork and respect among co-workers.
• Welcome building occupants, provide directions, and answer any questions that may arise.
• Be energetic and have a desire to help.
• Enforce building policies and event procedures.
• Assist and direct building occupants in a variety of situations, including emergencies.
• Resolve conflicts.
• Work quickly to safely expedite arena access.
• Stay organized.
• Other duties as assigned.
• Arrive at work in an appropriately furnished uniform.
• Refrain from cellphone use in public spaces while on post, and remain on post until dismissed or relieved.

Skills

Customer service

Security

Event availability

Flexible schedule

Communication

Outdoor work

General readiness

Tools

Google Docs

Excel

Job description

Oak View Group (OVG) seeks a Parking Lot Attendant for CFG Bank Arena in Baltimore. This part-time role ensures safe, efficient access and parking operations during events, coordinating with security and tour staff to maintain order.

The position emphasizes customer service, adherence to event procedures, and outdoor work in varying weather. Training includes scheduling via Google Docs and Excel; strong communication is essential.