Arena Operations & Reservations Coordinator

City-of-Burlington,-Vermont; Burlington (VT); On-site; USD 39,000 - 43,000; Full time

Job summary

The City of Burlington is seeking a Civic Operations Coordinator for the Parks, Recreation and Waterfront Department to manage arena operations, oversee reception and admin services at Leddy Park Arena, and support the Waterfront Division. You will serve as the CivicRec software specialist and interact with patrons, staff and the public.

Position requires strong customer service, data entry, and administrative skills, with independent judgment and occasional overtime.

Qualifications

• High school diploma or equivalent with 2 years admin/customer service experience.
• 1+ year in Parks and Recreation preferred.
• Knowledge of ice skating facilities operations preferred.
• Ability to work independently in a fast-paced office.
• Strong multi-tasking and deadline management.
• Proficient with Windows, MS Word, Excel and databases.

Responsibilities

• Coordinate daily arena operations and staff scheduling.
• Maintain facility reservations and program registrations in CivicRec.
• Respond to public inquiries professionally and timely.
• Process payments and manage accounts receivable.
• Generate reports for Clerk/Treasurer’s Office.
• Oversee cash handling and POS transactions.

Skills

Customer Service

Data Entry

Administrative Support

Communication

Cash Handling

Staff coordination

Education

High school diploma or equivalent

Tools

CivicRec reservation software

VUEWorks

POS / point-of-sale system

Job description

The City of Burlington is seeking a Civic Operations Coordinator for the Parks, Recreation and Waterfront Department to manage arena operations, oversee reception and admin services at Leddy Park Arena, and support the Waterfront Division. You will serve as the CivicRec software specialist and interact with patrons, staff and the public.

Position requires strong customer service, data entry, and administrative skills, with independent judgment and occasional overtime.