Leddy Arena Attendant

City-of-Burlington,-Vermont; Burlington (VT); On-site; USD 26,000 - 30,000; Part time

Job summary

The City of Burlington is seeking a Seasonal Customer Service & Facility Attendant for Leddy Arena in Burlington, VT. You will handle front-line customer service, operate the Pro-Shop POS, assist with party rentals, and help maintain public spaces.

Weekend and evening shifts are required, with potential ice-rink duties and basic ice-resurfacer training during peak times. This is a seasonal role from September to mid-April, with 5–25 hours per week, and possible 40 hours at peak.

Qualifications

• Outstanding customer service required.
• Strong communication skills essential.
• Ability to handle cash, credit card and checks in recreation software.
• Commitment to diversity, equity and inclusion.

Responsibilities

• Provide customer service at Leddy Arena and assist visitors.
• Sell goods and services through the Pro-Shop and concessions (CivicRec).
• Maintain rental skates and assist with rentals and programs.
• Perform light custodial duties and keep bathrooms/public spaces clean.
• Support weekend/evening operations and respond to ice rental inquiries.

Skills

Customer service

Communication

Cash handling

Teamwork

Diversity & inclusion

Tools

CivicRec POS

AV equipment

Job description

This position is responsible for providing customer service and operational facility duties at Leddy Arena for the Parks, Recreation & Waterfront Department. Position responsibilities include general customer service, operating our POS system for services and concessions, assisting with birthday party rentals, light cleaning of our public spaces and bathrooms, operating public skate, handling rental skates for skating lessons, checking messages for the customer service associate on weekends and evenings and being available to the maintenance staff at peak hours. Operating as the face of Leddy Arena and BPRW, providing assistance and support to both the public and staff.

Weekend and evening shifts required. With training, this position could also be taught the ice-resurfacer to make clean sheets of ice.

This seasonal position operates from September to mid-April. Hours can range from 5-25 per week. May also be able to accommodate a 40-hour week during peak times if desired.

Union Affiliation:Non-Union

Pay Grade:$19.15 - $21.50 Hourly

Remote Tier 1:Zero (0) days remote/week

• Providing Customer Service at Leddy Arena through positive interactions with Leddy Arena visitors
• Selling goods and services through a POS system at the Pro-Shop, and possible food concessions (CivicRec)
• Maintaining rental skates through cleaning, sharpening, storing and organizing.
• Conducting birthday party rentals and assisting other groups (Field Trips, Tournaments etc.)
• Light custodial duties, maintaining bathroom and public space cleanliness with regular sweeping, wiping down surfaces, emptying trash & recycling, replacing soap, tissue and paper towels
• Provide weekend and evening assistance to the customer service associate by checking messages, collecting ice rental inquiries and filling customer service gaps
• Assist users with the rink’s AV equipment
• Serve as a point of contact between our users and staff
• Enforce rink policies and monitor public skate and Stick & Puck as an ice guard
• Collect admission fees for public skate and stick & puck. Ensure all on-ice users have paid.
• With rink experience and training, learn the ice-resurfacer machine to make clean sheets of ice between rentals

• Ability to actively support City diversity, equity, and cultural competency efforts within stated job responsibilities and work effectively across diverse cultures and constituencies.
• Demonstrated commitment to diversity, equity and inclusion as evidenced by ongoing trainings and professional development.
• Applicants should be able to provide outstanding customer service, have strong communication skills and a desire to work with a diverse population of facility users
• Ability to handle cash, credit card and check transactions through our recreation software
• Evening and weekend hours are required
• Ability to maintain professional appearance while engaging in work, (e.g. no use of profanity, inappropriate language, or inappropriate behavior) required.

Promoting a culture that reveres diversity and equity

The City of Burlington is proud to be an equal opportunity employer, and we are strongly committed to creating a dynamic and equitable work-force that mirrors the population and world that we serve. We do not discriminate on the basis of political or religious affiliation, race, color, national origin, place of birth, ancestry, age, sexual orientation, gender identity, marital status, crime victim status, veteran status, disability, HIV positive status, or genetic information in employment or the provision of services.

In addition to being an equal opportunity employer we actively encourage applicants who can contribute to our growing diversity to apply.

For accessibility information or alternative formats, please contact Human Resources Department at 802-540-2505 or [e-mail].