Arena Operations & Customer Service Specialist

Burlington Electric Department; Burlington (VT); On-site; USD 39,000 - 43,000; Full time

Job summary

City of Burlington is seeking a detailed administrative coordinator for the Parks, Recreation and Waterfront Department at Leddy Park Arena. The role includes data entry, customer service, and managing the CivicRec reservation system.

Responsibilities include handling reservations, processing payments, and generating reports for the Clerk/Treasurer’s Office. A strong multi-tasking ability and professional communication are essential.

Qualifications

• High school diploma or equivalent and two (2) years’ of experience in an administrative environment with an emphasis in customer service required.
• Experience in parks and recreation field preferred.
• Ability to operate in a Windows based environment with word processing, spreadsheets and databases.

Responsibilities

• Respond to public inquiries, requests for facility reservations and complaints in a professional, timely and friendly manner.
• Serve as department point person and administrator for CivicRec reservation software, including configuration and training.
• Reconcile and report payment information to Clerk/Treasurer’s Office using appropriate software.
• Administer and bill accounts receivable for reservations and deliver invoices to accounts payable.
• Coordinate arena staffing and scheduling to ensure coverage for events and programs.

Skills

Customer service

Data entry

Office software

Communication skills

Multi-tasking

Education

High school diploma or equivalent

Job description

City of Burlington is seeking a detailed administrative coordinator for the Parks, Recreation and Waterfront Department at Leddy Park Arena. The role includes data entry, customer service, and managing the CivicRec reservation system.

Responsibilities include handling reservations, processing payments, and generating reports for the Clerk/Treasurer’s Office. A strong multi-tasking ability and professional communication are essential.