Now Hiring - Customer Service Associate - Leddy Arena

Vermont League of Cities and Towns; Burlington (VT); On-site; USD 39,000 - 43,000; Full time

Job summary

The City of Burlington’s Parks, Recreation & Waterfront Department is seeking a Customer Service Associate to support Leddy Arena operations in Burlington, VT. You will assist arena patrons, coordinate daily activities and provide reception and administrative support.

This role requires independent judgment, familiarity with CivicRec software, and the ability to work with staff and the public. Union AFSCME; pay grade 14; hourly pay $28.08–$31.28; application deadline 10/08/2026.

Qualifications

• Experience in customer service in municipal settings.
• Reception and front-desk responsibilities.
• Administrative support in a government or public department.

Responsibilities

• Coordinate daily arena operations and engage patrons, staff and the public.
• Oversee reception, facility financial and administrative services.
• Support the Waterfront Division and act as CivicRec software specialist.

Skills

Customer service

Reception

Administration

Tools

CivicRec

Job description

Now Hiring - Customer Service Associate - Leddy Arena

Burlington Parks, Recreation & Waterfront is hiring a Customer Service Associate - Leddy Arena!

Classified ID 2826 Description

This position is responsible for the coordination of facility operations via engagement of arena patrons, staff and the public as well as providing Customer Service to the Parks, Recreation and Waterfront Department. Exercise independent judgment in coordinating daily arena operations. In addition, this position is responsible for overseeing reception, facility financial and administrative services at Leddy Park Arena and to internal staff, plus support to the Waterfront Division. This position is the CivicRec software specialist for the department.

Union Affiliation: American Federation of State County and Municipal Employees (AFSCME)

Pay Grade 14: $28.08 - 31.28 Hourly

Remote Tier 1: Zero (0) days remote/month

Title Now Hiring - Customer Service Associate - Leddy Arena Salary Range $28 to $31 Application Deadline 10/08/2026 Location Burlington, VT Application URL www.governmentjobs.com/careers/burlingtonvt/jobs/5473759/customer-service-associate-leddy-arena?page