Arena Operations & Customer Service Coordinator

Vermont League of Cities and Towns; Burlington (VT); On-site; USD 39,000 - 43,000; Full time

Job summary

The City of Burlington’s Parks, Recreation & Waterfront Department is seeking a Customer Service Associate to support Leddy Arena operations in Burlington, VT. You will assist arena patrons, coordinate daily activities and provide reception and administrative support.

This role requires independent judgment, familiarity with CivicRec software, and the ability to work with staff and the public. Union AFSCME; pay grade 14; hourly pay $28.08–$31.28; application deadline 10/08/2026.

Qualifications

• Experience in customer service in municipal settings.
• Reception and front-desk responsibilities.
• Administrative support in a government or public department.

Responsibilities

• Coordinate daily arena operations and engage patrons, staff and the public.
• Oversee reception, facility financial and administrative services.
• Support the Waterfront Division and act as CivicRec software specialist.

Skills

Customer service

Reception

Administration

Tools

CivicRec

Job description

The City of Burlington’s Parks, Recreation & Waterfront Department is seeking a Customer Service Associate to support Leddy Arena operations in Burlington, VT. You will assist arena patrons, coordinate daily activities and provide reception and administrative support.

This role requires independent judgment, familiarity with CivicRec software, and the ability to work with staff and the public. Union AFSCME; pay grade 14; hourly pay $28.08–$31.28; application deadline 10/08/2026.