Arena Guest Services & Events Usher

Oak View Group; Everett (WA); On-site; USD 27,552 - 30,307; Part time

Benefits offered by this job

401(k) savings plan

401(k) matching

Job summary

Oak View Group seeks a Guest Services Event Staff member for Angel Of The Winds Arena in Everett, WA. You will contribute to a world-class guest experience by ushering, scanning tickets, and assisting attendees in multiple arena areas, delivering friendly service and safety awareness.

The role pays an hourly rate of $20.77 and offers part-time benefits such as a 401(k) savings plan and matching. Open until October 23, 2026, this position requires flexible, customer-focused teamwork in a busy

Qualifications

• Previous experience in guest services or hospitality preferred.
• Excellent customer service and verbal communication.
• Strong conflict resolution and problem-solving skills.
• Ability to multitask and work under pressure.
• Ability to stand, walk, and move throughout the venue.

Responsibilities

• Provide exceptional customer service to guests and visitors by responding to questions, addressing concerns, and ensuring a positive event experience.
• Greet guests, verify or collect tickets as assigned, and direct guests to their seats or other venue locations.
• Ensure guest compliance with venue policies regarding outside food, beverages, cameras, and other prohibited items.
• Monitor guest conduct and proactively assist guests to ensure a safe and enjoyable event experience.
• Recognize, address, and resolve guest concerns and conflicts using effective communication and sound judgment.
• Assist in maintaining a safe and secure environment throughout the venue.
• Report unsafe conditions, equipment, or incidents to supervisory staff immediately.
• Perform crowd management and access control duties during events.
• Serve as a member of the emergency evacuation team by directing guests to designated exits during emergencies.
• Monitor emergency exits and provide assistance to guests with disabilities or special needs.
• Relocate to various positions throughout the venue as operational needs require.
• Distribute event materials and informational items to guests as assigned.
• Follow all event procedures, safety protocols, and supervisory instructions.

Skills

Customer service

Communication

Conflict resolution

Team player

Multitasking

Attention to detail

Stamina

Job description

Oak View Group seeks a Guest Services Event Staff member for Angel Of The Winds Arena in Everett, WA. You will contribute to a world-class guest experience by ushering, scanning tickets, and assisting attendees in multiple arena areas, delivering friendly service and safety awareness.

The role pays an hourly rate of $20.77 and offers part-time benefits such as a 401(k) savings plan and matching. Open until October 23, 2026, this position requires flexible, customer-focused teamwork in a busy