Arena Guest Experience Dispatcher (Part-Time, Onsite)

Golden State; San Francisco (CA); On-site; USD 27,000 - 39,000; Part time

Job summary

Golden State is seeking a part-time Guest Experiences Command Center Dispatcher to help deliver memorable experiences at Chase Center events in San Francisco, CA. You will field calls, dispatch incidents, and coordinate with team members to resolve issues during games and concerts.

Responsibilities include monitoring VenueAware, recording incidents, aiding emergency evacuations, and maintaining logs. The ideal candidate has 2+ years of related experience and strong customer service skills.

Qualifications

• Minimum of 2 years related work experience.
• Strong interpersonal skills, customer service orientation and ability to work independently and on a team.
• Ability to work with a diverse group of co-workers and develop strong working relationships across all departments.
• Strong detail orientation, outstanding work ethic and problem solving.
• Strong written and verbal communication; Ability to convey complex information clearly and effectively.
• Ability to remain professional, calm, and courteous in a fast-paced environment, including during emergencies.
• Able to adhere to proper uniform and grooming standards as defined by Chase Center management.
• Reliable form of transportation.

Responsibilities

• Monitor, input, and dispatch incidents as they appear in VenueAware via radio calls, phone calls, and text.
• Serve as liaison for positive resolutions of customer issues by providing guests and Team Members with excellent customer service to better enhance their event day experience.
• Create and populate event reports to help record guest related incidents, including injuries, illness, and inappropriate behavior.
• Address problems and requests by transmitting information to the proper departments.
• Prioritize radio calls according to urgency and importance.
• Use radio communication to send Team Members to appropriate locations.
• Follow up with supervisors to assist with Team Member and/or building related needs.
• Receive emergency and non-emergency calls and record significant information.
• In the event of an emergency, assists in evacuating the arena, while maintaining a calm, professional manner.
• Maintain logs and records of radio calls, activities, and other information.
• Serve as the sole Guest Experiences Team Member in the command center for majority of Chase Center events (This role works directly with representatives from internal and external agencies).
• Maintain thorough knowledge of the building including front of house and back of house areas.
• Other duties as assigned.

Skills

Interpersonal skills

Customer service

Communication

Teamwork

Calm under pressure

Job description

Golden State is seeking a part-time Guest Experiences Command Center Dispatcher to help deliver memorable experiences at Chase Center events in San Francisco, CA. You will field calls, dispatch incidents, and coordinate with team members to resolve issues during games and concerts.

Responsibilities include monitoring VenueAware, recording incidents, aiding emergency evacuations, and maintaining logs. The ideal candidate has 2+ years of related experience and strong customer service skills.