Arena Event Operations Coordinator

Socket.dev; Las Vegas (NV); On-site; USD 32,000 - 43,000; Full time

Job summary

Sphere Entertainment Co. is seeking an Event Office Administrator to operate the Event Operations Offices, the Guest Experience Office, and Podiums during events. You will act as a liaison to ensure smooth resolution of guest issues.

You will monitor radio, telephone and chat communications, dispatch staff, manage inventory including assistive devices, and support seating accommodations. You will also help run the Designated Driver program and prepare reports on event activity and labor calls.

Qualifications

• Previous experience in arena/theater operations required.
• Excellent verbal and interpersonal communication skills; comfortable interacting with all management levels.
• Proficient in MS Office.

Responsibilities

• Monitors and documents radio, telephone and chat communication and dispatches appropriate staff to resolve event-related issues, escalating issues appropriately.
• Works with department leaders to communicate all staff assignment needs and distributes radios and event-related equipment to team. Provides administrative support to all event staff.
• Works with Disabled Services group on seat relocations by tracking inventory and facilitating distribution of relocation seats; Maintains inventory of Assistive Listening Devices (ALDs), wheelchairs, and sensory bags, and provides assistance to guests requesting an accommodation.
• Facilitates Designated Driver program and any new customer focused events/activities.
• Prepares and distributes reports company-wide, summarizing event activities and labor calls.
• Maintains a friendly and team-oriented demeanor towards coworkers.
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

Skills

Verbal communication

Interpersonal skills

Customer service

Tools

MS Office

Job description

Sphere Entertainment Co. is seeking an Event Office Administrator to operate the Event Operations Offices, the Guest Experience Office, and Podiums during events. You will act as a liaison to ensure smooth resolution of guest issues.

You will monitor radio, telephone and chat communications, dispatch staff, manage inventory including assistive devices, and support seating accommodations. You will also help run the Designated Driver program and prepare reports on event activity and labor calls.