Area Supervisor: Store Operations & Guest Experience

Ross Stores, Inc.; Lithonia (GA); On-site; USD 52,000 - 70,000; Full time

Job summary

Ross Stores, Inc. in Lithonia, GA is seeking an Area Supervisor to lead a defined department and oversee store operations when acting as Manager on Duty.

You will open and close the store, supervise associates, ensure merchandise presentation, maintain a clean, inviting environment, and uphold company standards. The role emphasizes customer service, loss prevention, front-end supervision, and efficient merchandising.

Qualifications

• Excellent verbal communication skills.
• Fluency in English.
• Prior Customer Service and supervisory experience preferred.
• Familiarity with point-of-sale equipment and applications.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to work evenings and weekends.

Responsibilities

• Open and close the store and supervise Associates to ensure smooth operations.
• Maintain merchandise presentation and a clean, inviting shopping environment.
• Lead loss prevention efforts and ensure store safety and security policies are followed.
• Coach and train Associates on cash handling, front-end procedures, and service standards.
• Oversee merchandising, stockroom organization, back stock management, and signing.
• Execute company best practices and supervise daily administrative duties as assigned.

Skills

Executive leadership

Customer service

Communication

Supervisory experience

Retail operations

Team training

Tools

Point-of-sale systems

Job description

Ross Stores, Inc. in Lithonia, GA is seeking an Area Supervisor to lead a defined department and oversee store operations when acting as Manager on Duty.

You will open and close the store, supervise associates, ensure merchandise presentation, maintain a clean, inviting environment, and uphold company standards. The role emphasizes customer service, loss prevention, front-end supervision, and efficient merchandising.