Area Supervisor (South Elgin, IL)

Northern Lights Locating & Inspections Inc; South Elgin (IL); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Paid Holidays and Vacation Time

Benefits package including Medical, D

401(k) Plan – with match

Job summary

Northern Lights Locating and Inspection is seeking an Area Supervisor in South Elgin, IL to oversee field locating operations, supervise technicians, and ensure timely ticket handling.

The role requires 75% travel, strong leadership, and a focus on safety and policy adherence. Competitive pay and full benefits are offered to support a dedicated, safety-conscious team.

Qualifications

• Attention to detail required.
• Willingness to travel 75%+.
• Excellent troubleshooting and problem-solving skills.
• Expertise in the locating industry.
• Ability to maintain a teamwork mentality.
• Knowledge of Northern Lights policies.
• Good verbal and written communication skills.
• Able to pass a drug screen.
• Must have a valid Driver’s License and the ability to obtain a DOT physical certification.

Responsibilities

• Monitor tickets daily in the Northern Lights portal and adjust as needed.
• Locate designated areas to regulate volume and ensure quality.
• Assist monthly field and computer audits per Regional Supervisor.
• Monitor hours in Clock Shark daily.
• Read and respond to emails/texts promptly.
• Keep phone on and be available 24/7 for assistance.
• Supervise locators with HR/management support.
• Review and approve timecards on Sunday evenings.
• Coordinate vacation schedules.
• Support team with daily issues and concerns.
• Maintain morale with field locators.
• Locate in areas needing assistance or troubled locates.
• Determine locator working hours to manage ticket volume.
• Assist with difficult locates and schedule Meet-ups.
• Responsible for equipment calibration and documentation.
• Initial documentation of damage/damage reports.
• Train new locators.
• Support safety initiatives per policy.

Skills

Attention to detail

Willingness to travel

Troubleshooting

Locating industry expertise

Teamwork

Policies knowledge

Communication skills

Drug screen

Driver's license

DOT certification

Job description

Job Details:

Job Location: South Elgin, IL 30177, Salary Range: $70,000.00 - $75,000.00 Salary, AREA SUPERVISOR - LOCATE

STATUS: Full Time, Employee

RELEVANT WORK EXPERIENCE: Experience in locating required and supervisor experience required Reports to: Regional Supervisor Locating Services Direct Reports: Locate Technicians

JOB SUMMARY:

• Monitoring tickets throughout each day on the Northern Lights portal and trading/moving them as needed to accommodate volume and efficiency
• Locate a designated area or where help is needed to regulate volume and maintain customer quality
• Assist with monthly field and computer audits as directed by the Regional Supervisor
• Monitoring hours through Clock Shark each day
• Thoroughly read emails, checking emails/text messages often, acknowledge and follow up on emails that are sent to you
• Keep your phone on you and be available 24/7 with assistance
• Supervise locators / handle personnel issues with assistance from management and HR (as needed)
• Timecard Review and approval Sunday evenings via email to the Regional Supervisor
• Coordination of vacation schedules
• Support team members with daily issues/concerns
• Maintain and boost morale with locators in the field
• Locate in areas that need assistance or troubled specific locates
• Determine the working hours of locators so that ticket volume can be managed.
• Assist with shooting difficult locates – “schedule and assist with Meet-up”.
• Responsible for equipment calibration and documentation of calibration.
• First level – damage/damage reports initial documentation
• Training new locators
• Support safety initiatives per company policy

PERSONAL ATTRIBUTES:

• Self-motivated and able to learn quickly
• Team-oriented and have exemplary character
• Safety focused
• Strong Communication

NORTHERN LIGHTS OFFERS:

• Competitive pay
• Paid Holidays and Vacation Time.
• Affordable benefits include Medical, Dental, Vision, STD, LTD, and Life Insurance
• 401(k) Plan – with match!

Northern Lights Locating and Inspection is an Equal Opportunity Employer.

Qualifications: JOB REQUIREMENTS

• Attention to Detail
• Willingness to Travel (75% +)
• Excellent troubleshooting and problem-solving skills.
• Expertise in the locating industry
• Ability to maintain a consistent teamwork mentality.
• Knowledge of Northern Lights policies.
• Good verbal and written communication skills.
• Able to pass a drug screen
• Must have a valid Driver’s License and the ability to obtain a DOT physical certification.