Area Supervisor (North Aurora, IL)

Northern Lights Locating & Inspections Inc; North Aurora (IL); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Paid Holidays and Vacation Time

Medical, Dental, Vision, STD, LTD, and

Life Insurance

401(k) Plan – with match

Job summary

Northern Lights Locating and Inspection in North Aurora, IL seeks an Area Supervisor - Locate to oversee field locators, monitor tickets, and ensure quality. Travel 75%+ is required; strong leadership and troubleshooting skills are essential.

You will supervise locators, review timecards, coordinate schedules, and support safety initiatives. The role offers competitive pay, holidays, and a comprehensive benefits package, with 401(k) match.

Qualifications

• Attention to detail and thoroughness in locating work.
• Willingness to travel 75% or more.
• Strong troubleshooting and problem-solving skills.
• Expertise in the locating industry.
• Excellent verbal and written communication.

Responsibilities

• Monitor tickets and move them to optimize volume and efficiency.
• Locate designated areas to regulate volume and ensure quality.
• Assist with field and computer audits as directed by the Regional Supervisor.
• Review and approve timecards; coordinate schedules.
• Supervise locators and handle personnel issues with HR support.
• Maintain morale and support daily issue resolution.

Skills

Attention to detail

Travel readiness

Leadership

Troubleshooting

Communication skills

Job description

Job Details

Job Location: North Aurora, IL - North Aurora, IL 60524, Salary Range: $70000.00 - $75000.00Salary, AREA SUPERVISOR - LOCATE

STATUS: Full Time, Employee

RELEVANT WORK EXPERIENCE: Experience in locating required and supervisor experience required Reports to: Regional Supervisor Locating Services Direct Reports: Locate Technicians

Job Summary

• Monitoring tickets throughout each day on the Northern Lights portal and trading/moving them as needed to accommodate volume and efficiency
• Locate a designated area or where help is needed to regulate volume and maintain customer quality
• Assist with monthly field and computer audits as directed by the Regional Supervisor
• Monitoring hours through Clock Shark each day
• Thoroughly read emails, checking emails/text messages often, acknowledge and follow up on emails that are sent to you
• Keep your phone on you and be available 24/7 with assistance
• Supervise locators / handle personnel issues with assistance from management and HR (as needed)
• Timecard Review and approval Sunday evenings via email to the Regional Supervisor
• Coordination of vacation schedules
• Support team members with daily issues/concerns
• Maintain and boost morale with locators in the field
• Locate in areas that need assistance or troubled specific locates
• Determine the working hours of locators so that ticket volume can be managed.
• Assist with shooting difficult locates – “schedule and assist with Meet-up”.
• Responsible for equipment calibration and documentation of calibration.
• First level – damage/damage reports initial documentation
• Training new locators
• Support safety initiatives per company policy

Personal Attributes

• Self-motivated and able to learn quick
• Team-oriented and have exemplary character
• Safety focused
• Strong Communication

Northern Lights Offers

• Competitive pay
• Paid Holidays and Vacation Time.
• Affordable benefits include Medical, Dental, Vision, STD, LTD, and Life Insurance
• 401(k) Plan – with match!

Northern Lights Locating and Inspection is an Equal Opportunity Employer.

Qualifications: JOB REQUIREMENTS

• Attention to Detail
• Willingness to Travel (75% +)
• Excellent troubleshooting and problem-solving skills.
• Expertise in the locating industry
• Ability to maintain a consistent teamwork mentality.
• Knowledge of Northern Lights policies.
• Good verbal and written communication skills.
• Able to pass a drug screen
• Must have a valid Driver’s License and the ability to obtain a DOT physical certification.