Area Supervisor: Lead Store Ops & Customer Experience

Ross Stores, Inc.; San Francisco (CA); On-site; USD 29,000 - 34,000; Full time

Job summary

Ross Stores, Inc. in San Francisco is seeking an Area Supervisor to oversee a defined store area and the general operations when on duty. You will open/close the store, supervise associates, and maintain a clean, well-merchandised shopping environment while ensuring adherence to company processes.

The role emphasizes customer service, safety, merchandise presentation and daily loss prevention. Strong leadership, communication and multitasking abilities are essential for success.

Qualifications

• Excellent verbal communication skills.
• Fluency in English.
• Prior Customer Service and supervisory experience preferred.
• Familiarity with point-of-sale equipment and applications.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to work evenings and weekends.

Responsibilities

• Open and close the Store as needed and supervise staff on duty.
• Maintain a friendly, easy to shop environment and ensure proper merchandise presentation.
• Execute company processes and supervise operations for assigned area.
• Lead loss prevention practices and safeguard store assets.
• Oversee front end operations, coaching cashiers and ensuring checkout efficiency.
• Supervise stockrooms, stock flow and back stock organization.
• Coordinate with Store Manager on administrative duties.

Skills

Verbal communication

English fluency

Customer service

POS familiarity

Retail math

Evenings/weekends

Tools

POS systems

Job description

Ross Stores, Inc. in San Francisco is seeking an Area Supervisor to oversee a defined store area and the general operations when on duty. You will open/close the store, supervise associates, and maintain a clean, well-merchandised shopping environment while ensuring adherence to company processes.

The role emphasizes customer service, safety, merchandise presentation and daily loss prevention. Strong leadership, communication and multitasking abilities are essential for success.