Area Supervisor & Key Carrier Leader

Ross Stores; Charlotte (NC); On-site; USD 40,000 - 62,000; Full time

Job summary

Ross Stores in Charlotte, NC is seeking an area supervisor to lead a defined store area and oversee operations when on duty. You will open/close the store, supervise associates, and maintain a friendly, well-organized shopping environment.

You will ensure merchandise presentation meets standards, support safe procedures, and implement company processes across daily tasks and front-end activities. Experience in supervision and customer service is preferred.

Qualifications

• Excellent verbal communication skills.
• Fluency in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with point-of-sale equipment and applications.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to work evenings and weekends.

Responsibilities

• Open and close the store and supervise associates as needed.
• Maintain a safe and secure shopping environment.
• Ensure proper merchandise presentation and clean work areas.
• Supervise and coach associates; ensure company processes are followed.
• Manage front-end operations to minimize lines and wait times.
• Assist with payroll administration and scheduling where applicable.

Skills

Excellent communication

Fluency in English

Customer service

Supervisory experience

Tools

POS systems

Job description

Ross Stores in Charlotte, NC is seeking an area supervisor to lead a defined store area and oversee operations when on duty. You will open/close the store, supervise associates, and maintain a friendly, well-organized shopping environment.

You will ensure merchandise presentation meets standards, support safe procedures, and implement company processes across daily tasks and front-end activities. Experience in supervision and customer service is preferred.