Area Supervisor, Healthcare Operations & Scheduling

MRO; Fort Worth (TX); On-site; USD 50,000 - 61,000; Full time

Job summary

MRO is seeking an Area Supervisor to manage daily scheduling of ROI Specialists at client sites, ensuring compliance with client policies and federal/state regulations.

You will coordinate on-site workflows across multiple locations, adjust assignments for peak periods, and provide QA monitoring and performance feedback under the Area Manager.

The role emphasizes professional communication, payroll oversight, and strong HIPAA knowledge to support a compliant and efficient workflow.

Qualifications

• High School Diploma/GED required.
• Bachelor’s and/or Associates Degree in Health Information Management, Business Administration or health related field or equivalent experience is preferred.
• 1 year supervisory/management experience in acute care setting.
• Knowledge of HIPAA privacy information standards required.
• Demonstrates excellence in written communication and interpersonal skills.
• Proficiency in Microsoft Office Applications required.

Responsibilities

• Manages workflow among on-site employees at multiple client sites to ensure maximum productivity and quality standards are met.
• Adjusts work assignments as needed to cover peak periods, leave and vacancies at the staffed hospital sites.
• Provides coverage in event of backlogs, illness, vacation or leave of absence of ROI Specialists.
• Performs Quality Assurance monitoring of work performance for the ROI Specialists.
• In conjunction with and under the direction of the Area Manager, conducts productivity and work performance reviews for ROI Specialist in accordance with MRO/customer policies and procedures and Federal/State law.
• In conjunction with and under the direction of the Area Manager, monitors performance and provides performance feedback for ROI Specialists.
• Manages employee schedules and approves bi-weekly payroll to include approval of PTO requests.
• Promotes a positive self-image of MRO with emphasis on customer service by treating patients, co-workers, and medical center personnel with courtesy and respect.
• Responds to customer needs in a positive and efficient manner.
• Provides support to the Area Manager as needed.

Skills

Written communication

Interpersonal skills

HIPAA knowledge

Education

High School Diploma/GED

Bachelor’s/Associates in Health Information Management or related field

Tools

Microsoft Office

Job description

MRO is seeking an Area Supervisor to manage daily scheduling of ROI Specialists at client sites, ensuring compliance with client policies and federal/state regulations.

You will coordinate on-site workflows across multiple locations, adjust assignments for peak periods, and provide QA monitoring and performance feedback under the Area Manager.

The role emphasizes professional communication, payroll oversight, and strong HIPAA knowledge to support a compliant and efficient workflow.