Area Supervisor

Ross Stores, Inc.; Woodbury (MN); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in retail is seeking an Area Supervisor to join their dynamic team. This role is crucial in overseeing store operations, ensuring a safe and welcoming environment for customers, and leading a team of associates. The ideal candidate will possess strong communication skills and a passion for customer service, contributing to a culture of teamwork and excellence. With opportunities for career growth and a commitment to diversity and inclusion, this position offers a unique chance to make a significant impact in a thriving company. If you're ready to take your career to the next level in a vibrant retail setting, this is the opportunity for you!

Qualifications

• Excellent verbal communication skills are essential for this role.
• Previous customer service and supervisory experience preferred.

Responsibilities

• Supervise associates and maintain a friendly shopping environment.
• Ensure safety and security on the sales floor.

Skills

Verbal Communication

Customer Service

Supervisory Skills

Basic Math Skills

Education

High School Diploma

Tools

POS Systems

Job description

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Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, all while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success: Our winning team pursues excellence while learning and evolving.
• Career growth: We develop industry-leading talent because Ross grows when our people grow.
• Teamwork: We work together to solve hard problems and find the right solutions.
• Our commitment to Diversity, Equality & Inclusion, and our community: We celebrate backgrounds, identities, and ideas, making us stronger and striving to be a positive force in our community.

Our corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to an inclusive work environment, continuous learning, and development opportunities.

General Purpose

The Area Supervisor is part of the Store Leadership team, responsible for a specific area of the store, overall operations, and supervision when acting as Manager on Duty. Responsibilities include opening and closing the store, supervising associates, maintaining a friendly shopping environment, proper merchandise presentation, and executing operational processes.

Essential Functions

Maintaining Safe & Secure Environments:

• Prioritize safety, practicing safe behaviors in all tasks.
• Maintain awareness on the sales floor to ensure safety and security, reporting unsafe conditions.
• Secure the building, including entrance/exit control, EAS device checks, security of cash areas, and managing deliveries.
• Ensure clear egress to emergency exits and safety of customers, including accident prevention and reporting.
• Test fire alarm systems and respond to alarms as needed.

Customer Service

• Treat all customers, associates, and leaders with respect and professionalism.
• Recognize associates' efforts through company recognition programs.

Personal and Store Brand

• Represent and support the company brand at all times.
• Maintain a professional appearance and ensure store cleanliness and merchandising standards.
• Manage daily trash removal.

General Merchandising

• Ensure recovery, sizing, and markdowns meet standards, supervising tasks and follow-up.
• Handle merchandise receiving and processing efficiently.
• Maintain organized stockrooms and ensure back-stock security.
• Assist with merchandise delivery and floor placement.
• Reduce loss due to damage and ensure compliance with presentation guidelines.
• Manage floor moves, signage, and re-wraps.

Loss Prevention

• Follow Loss Prevention policies, maintaining a strong presence on the sales floor.
• Safeguard confidential information, including cash, credit card data, and merchandise.
• Maintain PVM system and conduct package inspections.
• Implement company best practices to maximize productivity and minimize steps.

Front End Supervision & Operations

• Ensure front end standards, manage customer lines, and train associates on POS procedures.
• Control break schedules, equipment functionality, and supplies.
• Manage merchandise go-backs and teach best practices.

Fitting Rooms

• Maintain cleanliness and organization of fitting rooms.
• Audit and manage returned merchandise according to policy.

Administrative Duties

• Handle cash pulls, deposits, and payroll administration.
• Follow policies on refunds, tills, and scheduling.
• Perform other duties as assigned by the Store Manager.

Qualifications

• Excellent verbal communication skills.
• Fluency in English.
• Previous customer service and supervisory experience preferred.
• Familiarity with POS systems.
• Basic math skills.
• Availability to work evenings and weekends.

Physical Requirements

• Ability to use store equipment.
• Stand, walk, and move around the store up to 100% of the time.
• Regularly bend, squat, kneel, climb, reach, and stoop.
• Occasionally push, pull, and lift over 25 lbs.

Supervisory Responsibilities

• Retail associates and stockroom leads (if applicable).

This job description summarizes primary duties and may change at management's discretion. Ross is an equal opportunity employer, committed to diversity and inclusion.