Area Supervisor

Ross Stores, Inc.; Philadelphia (Philadelphia County); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Area Supervisor to join their vibrant team. This role is crucial in maintaining store operations and ensuring a positive shopping experience for customers. The ideal candidate will thrive in a dynamic environment, demonstrating strong leadership and communication skills while overseeing merchandise presentation and customer service. With a commitment to diversity and inclusion, this company offers a supportive atmosphere for personal and professional growth. If you're passionate about retail and ready to make a difference, this opportunity is perfect for you.

Qualifications

• Excellent verbal communication skills and fluency in English.
• Prior customer service and supervisory experience preferred.

Responsibilities

• Ensure safety and security in the store environment.
• Manage front-end operations and train associates.

Skills

Verbal Communication

Customer Service

Supervisory Experience

Flexibility

Tools

POS Equipment

Job description

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Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, all while providing a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will Experience:

• Success. Our winning team pursues excellence while learning and evolving.
• Career growth. We develop industry-leading talent because Ross grows when our people grow.
• Teamwork. We work together to solve hard problems and find the right solutions.
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate backgrounds, identities, and ideas, believing our differences make us stronger. We strive to be a positive force in our community.

Our corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to an inclusive work environment, continuous learning, and development opportunities.

General Purpose:

The Area Supervisor is part of the Store Leadership team, responsible for a specific area of the store, overall store operations when functioning as Manager on Duty, supervising associates, and maintaining a friendly shopping environment. They ensure proper merchandise presentation and maintain cleanliness, executing operational processes as needed.

Essential Functions include:

• Maintaining Safe & Secure Environments: Ensuring safety is a priority, maintaining awareness, security, and emergency procedures.
• Customer Service: Treating all customers and associates with respect, demonstrating professionalism.
• Personal and Store Brand: Representing the company brand, maintaining professional appearance, and store cleanliness.
• General Merchandising: Overseeing merchandise recovery, receiving, organization, and presentation.
• Loss Prevention: Complying with loss prevention programs, safeguarding assets, and conducting inspections.
• Front End Supervision: Managing the front-end operations, training associates, and ensuring equipment functionality.
• Fitting Rooms: Maintaining cleanliness and compliance.
• Administrative Duties: Handling cash, deposits, payroll, and other tasks assigned by the Store Manager.
• Competencies: Managing work processes, business acumen, planning, talent building, collaboration, leadership, communication, and accountability.

Qualifications include:

• Excellent verbal communication skills, fluency in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with POS equipment, basic math skills, and flexibility to work evenings and weekends.

Physical Requirements: Ability to use store equipment, stand, walk, bend, squat, lift over 25 lbs, and perform related physical tasks.

Supervisory Responsibilities: Retail associates and stockroom leads (if applicable).

Disclaimer: This is a summary, not an exhaustive list of duties. Content may change at management's discretion. Ross is an equal opportunity employer committed to diversity and inclusion.