Area Supervisor, Medical Records, Release of Information

Penn Medicine Lancaster General Health; Philadelphia (Philadelphia County); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Area Supervisor to oversee the daily operations of ROI Specialists across multiple client sites. This role involves managing workflows, ensuring compliance with regulations, and promoting a positive work environment. The ideal candidate will have supervisory experience in an acute care setting, strong communication skills, and knowledge of HIPAA standards. Join a team that values customer service and operational excellence while making a significant impact on healthcare management.

Qualifications

• 1+ year of supervisory experience in an acute care setting.
• Knowledge of HIPAA privacy standards and Microsoft Office proficiency.

Responsibilities

• Manage daily scheduling of ROI Specialists at client sites.
• Conduct productivity reviews and monitor performance of ROI Specialists.

Skills

Supervisory/Management Experience

Knowledge of HIPAA Standards

Communication Skills

Proficiency in Microsoft Office

Education

High School Diploma/GED

Bachelor’s or Associate’s Degree in Health Information Management

Job description

The Area Supervisor is responsible for managing the daily scheduling of the ROI Specialists at specified client sites. The Area Supervisor will act as the liaison between MRO and Client Management staff to ensure that all ROI activities are compliant with established client policies, federal and state regulations, and are completed in a timely manner.

Local Travel required between Philadelphia, PA, West Chester, PA, and Princeton, NJ.

TASKS AND RESPONSIBILITIES:

1. Manages workflow among on-site employees at multiple client sites to ensure maximum productivity and quality standards are met.
2. Adjusts work assignments as needed to cover peak periods, leave, and vacancies at the staffed hospital sites.
3. Provides coverage in the event of backlogs, illness, vacation, or leave of absence of ROI Specialists.
4. Performs Quality Assurance monitoring of work performance for the ROI Specialists.
5. In conjunction with and under the direction of the Area Manager, conducts productivity and work performance reviews for ROI Specialists in accordance with MRO/customer policies and procedures and Federal/State law.
6. In conjunction with and under the direction of the Area Manager, monitors performance and provides performance feedback for ROI Specialists.
7. Manages employee schedules and approves bi-weekly payroll, including PTO requests.
8. Promotes a positive self-image of MRO with emphasis on customer service by treating patients, co-workers, and medical center personnel with courtesy and respect. Responds to customer needs in a positive and efficient manner.
9. Provides support to the Area Manager as needed.

SKILLS|EXPERIENCE:

Minimum Qualifications:

• High School Diploma/GED required.
• Bachelor’s and/or Associate’s Degree in Health Information Management, Business Administration, or a health-related field, or equivalent experience is preferred.
• At least 1 year of supervisory/management experience in an acute care setting.
• Knowledge of HIPAA privacy information standards required.
• Excellent written communication and interpersonal skills.
• Proficiency in Microsoft Office Applications required.

Physical Requirements:

• Standing, sitting, lifting up to 20 pounds.
• Work performed in office and hospital settings.
• Valid Driver’s license and ability to travel to client sites.

*This job description reflects management’s assignment of essential functions. It does not prescribe or reflect other tasks that may be assigned.

Equal Opportunity Employer
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