Area Supervisor

Hispanic Alliance for Career Enhancement; Hagerstown (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic team at a leading off-price retailer where your contributions matter! As an Area Supervisor, you'll play a pivotal role in store operations, ensuring safety, customer satisfaction, and effective merchandising. This position offers a unique opportunity for career growth while working in a collaborative environment that values diversity and inclusion. With a commitment to excellence and a focus on teamwork, you will help create an engaging shopping experience for customers. If you're ready to take the next step in your retail career, this is the perfect opportunity for you!

Benefits

Insurance Programs

Employee Discounts

401K

Employee Assistance Programs

Qualifications

• Excellent verbal communication skills are essential.
• Previous customer service and supervisory experience preferred.

Responsibilities

• Responsible for opening and closing the store and supervising associates.
• Ensure a safe shopping environment and maintain store cleanliness.

Skills

Verbal Communication

Customer Service

Supervisory Experience

Basic Math Skills

Tools

POS Equipment

Job description

Our values start with our people, join a team that values you!

We are the nation's largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, all while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry-leading talent because Ross grows when our people grow
• Teamwork. We work together to solve hard problems and find the right solutions
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE:

The Area Supervisor is a member of the Store Leadership responsible for a specific area of the Store and the general operations and supervision of the Store when functioning as the Manager on Duty. They are responsible for opening and closing the Store, supervising Associates, maintaining a friendly shopping environment, ensuring proper merchandise presentation, and maintaining a clean work area. They also execute and supervise Company operational processes as needed.

ESSENTIAL FUNCTIONS:

Maintaining Safe & Secure Environments:

• Understand safety as the top priority and practice safe behaviors.
• Maintain awareness on the sales floor to ensure a safe shopping environment, reporting unsafe conditions.
• Secure the building, including entrance/exit control, EAS devices, Cash Office security, and other security measures.
• Remove clutter and ensure clear egress to emergency exits.
• Ensure customer safety, including accident prevention and emergency procedures.
• Test fire alarm systems and respond to alarms as needed.

Customer Service:

• Treat all Customers, Associates, and leaders with respect.
• Demonstrate courtesy, friendliness, and professionalism, recognizing Associates through Company programs.

Personal and Store Brand:

• Represent and support the Company brand at all times.
• Maintain a professional appearance according to the Dress Code.
• Keep all areas clean, well-maintained, and merchandised to standard.
• Responsible for daily trash removal.

General Merchandising:

• Ensure recovery, sizing, and markdowns are completed per standards.
• Receive merchandise trucks when needed.
• Process all merchandise with urgency.
• Handle inbound deliveries and maintain stockroom organization.
• Assist in delivering and placing merchandise on the sales floor.
• Secure and process back-stock according to policy.
• Merchandise the department and back stock, reduce damage loss, and ensure compliance with presentation guidelines.
• Manage floor moves, signage, and re-wraps as needed.

Loss Prevention:

• Comply with Loss Prevention programs, maintain a customer service presence, and safeguard confidential information.
• Maintain PVM system and conduct package inspections.
• Follow all Company Best Practices to maximize productivity.

Front End Supervision and Operations:

• Ensure Front End standards are met, manage line pace, and train Associates on registers and policies.
• Control break schedules, equipment functionality, and supplies.
• Manage go-backs, security tagging, and merchandise salability.

Fitting Rooms:

• Maintain cleanliness and audit garments.
• Ensure merchandise return compliance.

Administrative Duties:

• Handle cash pulls, bank deposits, and payroll administration.
• Perform other duties as assigned by the Store Manager.

COMPETENCIES:

• Manage Work Processes
• Business Acumen
• Prioritize and Plan
• Build Talent
• Collaborate
• Lead by Example
• Communicate Effectively
• Ensure Accountability & Execution

QUALIFICATIONS AND SKILLS:

• Excellent verbal communication skills.
• Fluency in English.
• Previous Customer Service and supervisory experience preferred.
• Familiarity with POS equipment and applications.
• Basic math skills for retail calculations.
• Availability to work evenings and weekends.

PHYSICAL REQUIREMENTS/ADA:

Ability to use store equipment, stand, walk, bend, squat, kneel, climb, carry, reach, and stoop, and occasionally lift over 25 lbs. Specific requirements apply to stockroom shifts.

SUPERVISORY RESPONSIBILITIES:

Retail Associates and Stockroom Leads (if applicable).

DISCLAIMER:

This description summarizes primary duties and is subject to change. Ross is an equal opportunity employer and complies with all applicable laws regarding discrimination.

The base pay range is $16.50 - $17.00, dependent on experience and location. Benefits include insurance programs, discounts, 401K, employee assistance, and more, with additional benefits for full-time roles.