Area Service Technician

AERO Specialties, Inc.

Boise (ID)

Hybrid

USD 55,000 - 75,000

Full time

14 days+

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Benefits offered by this job

Health insurance

HRA (Health Reimbursement Account)

FSA (Flexible Spending Account)

401k match

Disability insurance

Paid vacations and personal time

Job summary

We are seeking a full-time Area Service Technician with strong electrical and mechanical skills and a focus on customer service. Responsibilities include remote troubleshooting, on-site repairs, training customer teams, and maintaining service records.

Qualifications

3+ years of service/repair experience in ground support equipment.
Diesel-powered vehicle experience preferred.
Ability to lift 50+ lbs and work in various weather conditions.
Strong written and verbal communication skills.
Valid driver’s license and ability to travel as needed.

Responsibilities

Troubleshoot and diagnose customer-reported issues on GSE via remote channels (phone/email).
Perform repairs/adjustments to components and systems.
Disassemble and reassemble with limited assistance.
Provide training to customer teams for proper operation and repair of equipment.
Maintain and update service tickets in the service management system.

Skills

Mechanical aptitude

Electrical skills

Customer service

Troubleshooting

Communication

ERP

MS Office

Tools

Repair manuals

Wiring diagrams

Pneumatic tools

Hydraulic tools

PLC experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Boise, ID, US

Full-time

Description

AERO Specialties is a world leader in manufacturing and distributing high-quality ground support equipment (GSE). We opened our doors in 1987 as a small, local manufacturer and have grown tremendously with offices in the Boise, ID, USA area and multiple international sales as service locations. We remain dedicated to the company's mission of providing the best GSE and customer service possible. We are seeking new team members who share our core values and vision: building a team of people dedicated to our purpose who strive for excellence in performance!

Our full-time AERO Specialties Area Service Technician is responsible for assisting AERO customers world-wide with the support of a wide variety of ground support equipment. The qualified individual will have very strong electrical and mechanical skills along with a focus toward providing a high level of customer service.

What are we looking for?

Someone with the following Core Competencies

The ability to work hard to complete multiple challenging tasks/projects within agreed time frames and with the appropriate level of critical thinking and quality. To manage daily, monthly and annual goals with clear, proactive communication and follow-up across all teams, both internal and external.

To drive to improve the business and its processes by seeking efficiency in all activities.

A commitment to be your best self - everyday; to taking responsibility for your actions; to taking a positive approach towards your coworkers, our challenges and our failures; to pushing yourself and your coworkers for results.

We strive for success but sometimes we miss. When we do, we expect everyone to pull together, to get back up and to push forward again - together.

And someone who can:

Troubleshoot and diagnose customer-reported issues on a variety of Ground Support Equipment (GSE) through remote support channels, including phone and email, while providing timely and effective solutions to minimize equipment downtime.

Perform repairs and adjustments to various components and operating systems on products, equipment, or related components.

Disassemble components and reassemble with limited assistance from others.

Problem-solving with customer teams to determine the best resolution to customer issues.

Provide training to customer teams and support their ability to properly operate and repair equipment.

Interact professionally with internal and external customers; this position requires a very strong customer service approach and ability to professionally work through customer issues.

Inspect, repair, and/or overhaul components, such as electrical, pneumatic, and hydraulic systems.

Complete service repairs, service bulletins, and training classes.

Maintain and update service tickets within the company's service management software, ensuring accurate and timely documentation of customer interactions, service activities, and case resolutions.

Requirements

What qualifies someone for this position?

Demonstrated mechanical aptitude with basic knowledge of vehicle maintenance and repair.

Minimum 3 years of service repair experience; in ground power, hydraulic, pneumatic, mechanical, and industrial skills with some PLC experience and HVAC required.

Experience with diesel powered vehicles preferred.

Familiarity with the use of repair manuals, wiring (electrical) diagrams and schematics necessary to troubleshoot or repair failed components.

Excellent written and verbal communication skills to be able to communicate effectively and professionally with internal and external customers.

Ability to effectively use necessary computer programs including Microsoft Office and an ERP.

Ability to perform physical requirements of the job including standing, lifting, pushing, pulling, squatting, bending, kneeling, climbing and working in awkward positions and tight areas.