Area QA Manager — Lead Cross‑Site Quality & Compliance

DHL Group; Arizona; On-site; USD 85,000 - 150,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Prescription benefits

Stock purchase plan

General Bonus Plan

Paid time off

Job summary

DHL Supply Chain is seeking an Area QA Manager for a site-based role with up to 75% travel across the country. The role leads QA initiatives, ensures regulatory compliance, and partners with stakeholders to implement quality programs across multiple sites.

Responsibilities include maintaining the quality system, audits, change control, and regulatory reporting while driving continuous improvement and customer satisfaction. Equal opportunity employer.

Qualifications

• Bachelor's Degree or equivalent to 4 years work experience.
• 7+ years of relevant experience in a regulated environment.
• 5+ years of supervisory or management experience.
• Certification related to quality control (RAC, Six-Sigma, etc.), preferred.
• Strong written and verbal communication.
• Data analysis experience.
• Training and facilitation skills.
• Self management.
• Problem solving.
• Project management.
• Presenting.
• Report creation.
• Quality program start-up experience.
• Standards development.
• Customer management.

Responsibilities

• Oversee maintenance and continuous improvement of the overall quality system for multiple sites or multiple customers within a site, including management review, CAPA management, internal quality audits, quality self-assessments, change control, document control, and standard operating procedures/work instructions.
• Oversee the licenses, permits, and registrations process.
• Manages the validation process (as applicable) at a sector or network level and associated change control processes.
• Manage and provide oversight for regulatory compliance with regards to products handled and services performed at site by assessing performance to regulatory guidelines, the contract, and customer requirements; reporting the results to executive management
• Work in coordination with continuous improvement team to focus/direct continuous improvement activities/workshops
• Review and provide recommendations on regulatory, customer and 3rd party audits
• Review and identify trends within the quality assurance metrics for the organization
• Primary customer contact for QA related issues/initiatives as needed
• Develop, distribute and maintain regular management reports. Compile executive level reports as required
• Ensure site suppliers are assessed. Coordinate, prepare, receive, and act on audits

Skills

Data analysis

Project management

Training facilitation

Strong communication

People management

Problem solving

Education

Bachelor's Degree or equivalent

7+ years in regulated environment

5+ years supervisory/management

Job description

DHL Supply Chain is seeking an Area QA Manager for a site-based role with up to 75% travel across the country. The role leads QA initiatives, ensures regulatory compliance, and partners with stakeholders to implement quality programs across multiple sites.

Responsibilities include maintaining the quality system, audits, change control, and regulatory reporting while driving continuous improvement and customer satisfaction. Equal opportunity employer.