Area Quality Assurance Manager

DHL Supply Chain; Glendale (AZ); On-site; Confidential; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Prescription coverage

Discounted stock purchase

General bonus plan

Generous PTO

Job summary

Join DHL Supply Chain as Area QA Manager. This site-based role involves up to 75% travel and oversees QA across multiple sites, ensuring regulatory compliance and continuous improvement. You will lead QA teams, manage audits, and drive policy implementation in a fast-paced logistics environment.

Applicants should have a bachelor’s degree and 7+ years in a regulated setting, with 5+ years in leadership. A RAC or Six-Sigma certification is preferred, and strong data analysis skills are essential.

Qualifications

• Bachelor's degree or equivalent; 7+ years in a regulated environment.
• 5+ years in supervisory or management roles.
• Certification in quality control (RAC, Six-Sigma) preferred.
• Strong data analysis, training, and cross-functional leadership.

Responsibilities

• Oversee quality assurance across multiple sites and scopes.
• Lead regulatory compliance, CAPA, audits, and change control.
• Develop policies and procedures for QA and site quality teams.
• Coordinate with customers and internal stakeholders on QA initiatives.
• Drive continuous improvement in quality systems and reporting.

Skills

Quality assurance

Regulated environment

Data analysis

People management

Communication

Project management

Audit coordination

Documentation

Training facilitation

Regulatory compliance

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

ERP systems

Job description

This is a site based role requiring up to 75% travel.

The Area QA Manager role has a national salary range of $85,000- $150,000.

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, General Bonus Plan and a generous PTO policy.

Are you looking for a challenging and rewarding opportunity in a fast-paced environment? Do you take an analytical approach to design complex and innovative solutions that exceed customer expectations and directly impact a growing business? Do you enjoy being part of a passionate team that works with stakeholders from across the business to create and implement the best solutions for our customers?

Job Description

Manage and coordinate all aspects of quality assurance activities with various levels of risk and complexity within a variety of scopes across multiple sites. Confirm requests for quality support from the site and communicate policies and procedures. Expert regarding selected governmental regulations for the site(s). Proactive liaison with customer for quality assurance across site(s). Leads a defined group of Quality Assurance resources and key initiatives, disseminating regulatory and corporate policy changes. Develops and implements policy and procedures for sites under their responsibility. Develop, manage, and oversee site quality managers/coordinators. Leads global and cross-sector QA initiatives. Develops and implements processes for regulated hardware, equipment, and software systems (validated as applicable).

• Oversee the maintenance and continuous improvement of the overall quality system for multiple sites or multiple customers within a site, including management review, CAPA management, internal quality audits, quality self-assessments, change control, document control, and standard operating procedures/work instructions


• Oversee the licenses, permits, and registrations process


• Manages the validation process (as applicable) at a sector or network level and associated change control processes


• Manage and provide oversight for regulatory compliance with regards to products handled and services performed at site by assessing performance to regulatory guidelines, the contract, and customer requirements; reporting the results to executive management


• Work in coordination with continuous improvement team to focus/direct continuous improvement activities/workshops


• Review and provide recommendations on regulatory, customer and 3rd party audits


• Review and identify trends within the quality assurance metrics for the organization


• Primary customer contact for QA related issues/initiatives as needed


• Develop, distribute and maintain regular management reports. Compile executive level reports as required


• Ensure site suppliers are assessed. Coordinate, prepare, receive, and act on audits

Required Education And Experience

• Bachelors Degree or equivalent 4 years work experience, required


• 7+ years of relevant experience in a regulated environment, required


• 5+ years of supervisory or management experience, required


• Certification related to quality control (RAC, Six-Sigma, etc.), preferred


• People management


• Sufficient computer application experience


• Strong written and verbal communication


• Data analysis experience


• Training and facilitation skills


• Self management


• Problem solving


• Project management


• Presenting


• Report creation


• Solution execution


• Process development


• People development


• Quality program start-up experience


• Standards development


• Customer management

Our Organization is an equal opportunity employer.