Area Operations Manager – Banking & Customer Experience

SouthState Bank, N.A.; Sanford (FL); Vor Ort; USD 70.000 - 100.000; Vollzeit

Zusammenfassung

SouthState Bank, N.A. is seeking an Area Operations Manager (AOM) for the Sanford area to lead branch operations, ensure policy adherence, and drive customer-centric practices. You’ll guide training, monitor performance, and participate in process improvements to strengthen risk controls and service quality.

The role requires experience in consumer banking operations, strong leadership, and collaboration with regional managers to support branches and ensure strategic priorities are met.

Qualifikationen

• 5+ years in front line banking experience; management skills preferred.
• Proficient in Excel, Word, PowerPoint and Microsoft Outlook.
• High School education level required.

Aufgaben

• Serve as ambassador for SouthState's cultural cornerstones and core values.
• Deeply understand consumer bank operations, policies, government regs and service standards.
• Participate in process improvement, product/service workshops and committees.
• Monitor branch performance via scorecard reporting and policy adherence.
• Ensure customer-centric policies and support bankers' sales opportunities.
• Resolve customer issues promptly; exercise sound judgment impacting results.
• Assist with Branch Internal Review Checklist, RICR coaching and training.
• Provide Tier 2 operational support and internal control guidance.
• Collaborate with RAMs; attend Market Meetings and support relocations.
• Support business continuity, branch offline scenarios and CIF/IDV monitoring.

Kenntnisse

Leadership skills

Organizational skills

Verbal and written communication

Decision making

Time management

Relationship building

Consumer Bank processes understanding

Multitasking

Problem-solving

Ausbildung

High School Education

Tools

Excel

Word

PowerPoint

Microsoft Outlook

Jobbeschreibung

SouthState Bank, N.A. is seeking an Area Operations Manager (AOM) for the Sanford area to lead branch operations, ensure policy adherence, and drive customer-centric practices. You’ll guide training, monitor performance, and participate in process improvements to strengthen risk controls and service quality.

The role requires experience in consumer banking operations, strong leadership, and collaboration with regional managers to support branches and ensure strategic priorities are met.