Area Operations Leader - Remote Banking & Process Excellence

SOUTHSTATE BANK, NATIONAL ASSOCIATION; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

SouthState Bank, National Association is seeking an Area Operations Manager (AOM) to lead branch operations, guide training, and ensure adherence to policies and procedures across assigned areas. This role focuses on risk management, process improvement, and delivering exceptional customer experiences.

You will partner with branches to optimize internal controls, support regional managers, and drive scorecard performance while maintaining SouthState's core values and customer-centric approach.

Qualifications

• Education: High School Education.
• Experience: 5+ years in front line banking experience, Teller and New Accounts processes preferred; indirect leadership skills.
• Certifications/Specific Knowledge: Proficient in Excel, Word, PowerPoint and Microsoft Outlook as a minimum.

Responsibilities

• Ambassador of the SouthState Cultural Cornerstones and Core Values.
• Extensive understanding of Consumer Bank operations, including bank policies and procedures, government regulations and all service and operational standards and their impact on financial and risk performance.
• Participate in process improvement, new product or service workshops and committees.
• Monitors and analyzes branch performance through Scorecard Reporting including operational losses, CIP/IDV Exceptions and policy and procedure violations.
• Ensure policies, procedures, and processes are highly customer-centric; remove obstacles to sales opportunities.
• Resolve customer issues in a timely manner using sound judgment on financial results and customer experience.
• Branch Internal Review Checklist (BIRC) completion by branches; support for RICR; coaching and training.

Skills

Leadership

Communication

Decision making

Time management

Relationship building

Consumer bank processes

Internal control

Risk controls

Professionalism

Multitasking

Education

High School Education

Tools

Excel

Word

PowerPoint

Microsoft Outlook

Job description

SouthState Bank, National Association is seeking an Area Operations Manager (AOM) to lead branch operations, guide training, and ensure adherence to policies and procedures across assigned areas. This role focuses on risk management, process improvement, and delivering exceptional customer experiences.

You will partner with branches to optimize internal controls, support regional managers, and drive scorecard performance while maintaining SouthState's core values and customer-centric approach.