Area Operations Manager - Preferred Location is FL

SOUTHSTATE BANK, NATIONAL ASSOCIATION; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

SouthState Bank, National Association is seeking an Area Operations Manager (AOM) to lead branch operations, guide training, and ensure adherence to policies and procedures across assigned areas. This role focuses on risk management, process improvement, and delivering exceptional customer experiences.

You will partner with branches to optimize internal controls, support regional managers, and drive scorecard performance while maintaining SouthState's core values and customer-centric approach.

Qualifications

• Education: High School Education.
• Experience: 5+ years in front line banking experience, Teller and New Accounts processes preferred; indirect leadership skills.
• Certifications/Specific Knowledge: Proficient in Excel, Word, PowerPoint and Microsoft Outlook as a minimum.

Responsibilities

• Ambassador of the SouthState Cultural Cornerstones and Core Values.
• Extensive understanding of Consumer Bank operations, including bank policies and procedures, government regulations and all service and operational standards and their impact on financial and risk performance.
• Participate in process improvement, new product or service workshops and committees.
• Monitors and analyzes branch performance through Scorecard Reporting including operational losses, CIP/IDV Exceptions and policy and procedure violations.
• Ensure policies, procedures, and processes are highly customer-centric; remove obstacles to sales opportunities.
• Resolve customer issues in a timely manner using sound judgment on financial results and customer experience.
• Branch Internal Review Checklist (BIRC) completion by branches; support for RICR; coaching and training.

Skills

Leadership

Communication

Decision making

Time management

Relationship building

Consumer bank processes

Internal control

Risk controls

Professionalism

Multitasking

Education

High School Education

Tools

Excel

Word

PowerPoint

Microsoft Outlook

Job description

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

The Area Operations Manager (AOM ) is responsible for all tasks and challenges encountered in the operation of their assigned position. This individual works closely with branches providing support guidance and training, to ensure soundness is maintained through adherence to operational policies and procedures. This individual is a professional and personable leader committed to SouthState Banks strategic priorities and exemplifies our Core Values.

ESSENTIAL FUNCTIONS

Ambassador of the SouthState Cultural Cornerstones and Core Values

Extensive, in depth understanding of Consumer Bank operations, including bank policies and procedures, government regulations and all service and operational standards and their impact on the financial and risk performance of SouthState Bank.

Participate in various process improvement, new product or service workshops and committees, as needed.

Monitors and analyzes branch performance through Scorecard Reporting which included operational losses, CIP/IDV Exceptions and policy and procedure violations.

Ensure policies, procedures, and processes are highly customer centric in thought and delivery. Work to remove obstacles that prevent bankers from creating meaningful and lasting relationships and/or hinder their sales process/opportunities.

Act as a resource to the Consumer Bank to resolve customer issues in a timely manner. Utilizes sound judgment when making decisions that will impact financial results and remarkable experiences for our customers.

All AOM Responsibilities

• Ensure branches completion of the Branch Internal Review Checklist (BIRC). Includes review of the Cash Count Summary Sheet
• Retail Internal Control Review (RICR) Support: Coaching and Training, meeting with Branch Internal Control Specialist (BICS) Team prior to RICR exit with branch, meet with Manager, BICS Team member for Internal Control Exit meeting, and follow‑up training post review
• Tier 2 Operational Support: Policy/Procedure Questions and research
• Operational Voice of the Branch
• Partnership with Regional Area Managers (RAMs). Attendance of Market Meetings
• Operational Scorecard Reporting: Researching processes to determine corrective action that may be required based on not adhering to policies and/or procedures, meeting with Human Resources Business Partner (HRBP), meeting with Branch Manager, and coaching and Training
• Conversion Support
• Consolidations/Relocations and New Branch Support
• Business Continuity Support: Branch Offline and incident Management
• Monitor CIF/IDV Reports
• Research Out of Balance Conditions
• Other duties as needed or assigned

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES

• Demonstrates Leadership Skills
• Excellent organizational, verbal and written communication skills
• Ability to make sound informed decisions
• Effective time management skills
• Ability to build positive relationships and partnerships throughout the bank
• A solid understanding of Consumer Bank processes, internal control, and risk controls
• Professionalism in dealing with co-workers as well as upper management as required
• Ability to multitask and reprioritize on short notice
• Effective problem‑solving skills

Qualifications, Education, and Certification Requirements

• Education: High School Education
• Experience: 5+ years in front line banking experience, both Teller and New Accounts processes preferred. Management Skills and experience preferred (Indirect Leadership skills required)
• Certifications/Specific Knowledge: Proficient in Excel, Word, Power Point and Microsoft Outlook as a minimum

TRAINING REQUIREMENTS/CLASSES

Required annual compliance training; New Employee Orientation; Annual Banker Foundations for Teller and FSR participation

PHYSICAL DEMANDS

Must be able to effectively access and interpret information on computer screens, documents and reports. This position requires a long periods of time in front of a computer. This can be done sitting or standing as needed. This position may require bending and reaching.

WORK ENVIRONMENT

Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a relia