Area Operations Manager - Valdosta, GA

Flournoy Health Systems, Inc.; Georgia; On-site; USD 85,000 - 110,000; Full time

Job summary

Flournoy Health Systems is seeking an Area Operations Manager to lead the day-to-day operations of the assigned area, overseeing staffing, client needs, and service delivery. You will collaborate with cross-functional teams including Billing, Quality/Compliance, and Human Resources to drive performance, ensure compliance, and foster growth while maintaining high standards of patient care.

Strong leadership, communication, and problem-solving skills are essential to support area staff and improve

Responsibilities

• Oversee day-to-day area operations, including staffing, client needs, service delivery.
• Maintain visibility into active clients, new admissions, discharges, underserved clients, and billable clients not currently receiving services.
• Identify barriers preventing services from being delivered and ensure appropriate follow-up and escalation.
• Monitor Care Relationship Manager caseloads and area staffing needs to support appropriate coverage.
• Ensure required client and caregiver operational processes are completed timely.
• Monitor area revenue, expenses, budget performance, and overall financial results.
• Review expected versus actual revenue and monitor performance by service line.
• Monitor billable hours and area pacing against established financial and growth expectations.
• Review weekly billing issues, including prior authorizations, cost shares, denials, SAFs, and other barriers impacting billing.
• Partner with Billing and operational teams to resolve issues affecting revenue or service delivery.
• Identify opportunities to increase census, services, and area revenue.
• Evaluate area performance and service data to identify counties or markets with growth opportunities.
• Partner with Sales to develop and maintain relationships with providers, referral sources, and community partners.
• Support area-level business development initiatives and growth expectations.
• Partner with Quality/Compliance to educate area staff and ensure established standards and processes are followed.
• Monitor client and caregiver compliance rates and address identified gaps.
• Maintain oversight of incomplete monthly contacts, IDT visits, supervisory visits, and expired reassessments.
• Review incidents and ensure appropriate follow-up and escalation.
• Review complaints, ensure timely resolution, and provide required weekly sign-off.
• Complete I-9 requirements for Traditional caregivers.
• Audit caregiver files before hire and submit files for required audit review.

Job description

About Flournoy Health Systems

Primecare Home Care Services, Inc. (PHCS), powered by Flournoy Health Systems, LLC (FHS), is a people-first home care organization dedicated to helping individuals live safely, comfortably, and independently in their own homes. We provide personalized, compassionate care to seniors, individuals living with chronic conditions, and those requiring in-home support, building trusted relationships with the individuals, families, and communities we serve.

About Flournoy Health Systems

Primecare Home Care Services, Inc. (PHCS), powered by Flournoy Health Systems, LLC (FHS), is a people-first home care organization dedicated to helping individuals live safely, comfortably, and independently in their own homes. We provide personalized, compassionate care to seniors, individuals living with chronic conditions, and those requiring in-home support, building trusted relationships with the individuals, families, and communities we serve. PHCS is supported by the leadership, infrastructure, and resources of FHS, a healthcare management organization focused on strengthening the organizations that serve individuals in their homes and communities. FHS is also home to other healthcare and affiliated businesses, including Primecare Hospice & Palliative, Inc. and Primecare Real Estate, LLC. Together, PHCS and FHS are committed to the highest standards of excellence, compassion, integrity, and compliance in everything we do.

Position Summary

The Area Operations Manager is responsible for the overall operational, financial, and service performance of the assigned area. This role provides day-to-day leadership to the area team while maintaining oversight of client services, staffing, billing, compliance, quality, and growth. The Area Operations Manager works closely with Operations, Nursing, Billing, Sales, Quality/Compliance, Human Resources, and other support teams to address barriers, maintain service delivery, and achieve established area performance goals.

Key Responsibilities

Area Operations & Service Delivery

• Oversee day-to-day area operations, including staffing, client needs, service delivery, and operational concerns.
• Maintain visibility into active clients, new admissions, discharges, underserved clients, and billable clients not currently receiving services.
• Identify barriers preventing services from being delivered and ensure appropriate follow-up and escalation.
• Monitor Care Relationship Manager caseloads and area staffing needs to support appropriate coverage.
• Ensure required client and caregiver operational processes are completed timely.

Financial & Billing Management

• Monitor area revenue, expenses, budget performance, and overall financial results.
• Review expected versus actual revenue and monitor performance by service line.
• Monitor billable hours and area pacing against established financial and growth expectations.
• Review weekly billing issues, including prior authorizations, cost shares, denials, SAFs, and other barriers impacting billing.
• Partner with Billing and operational teams to resolve issues affecting revenue or service delivery.

Growth & Community Relationships

• Identify opportunities to increase census, services, and area revenue.
• Evaluate area performance and service data to identify counties or markets with growth opportunities.
• Partner with Sales to develop and maintain relationships with providers, referral sources, and community partners.
• Support area-level business development initiatives and growth expectations.

Quality, Compliance & Risk

• Partner with Quality/Compliance to educate area staff and ensure established standards and processes are followed.
• Monitor client and caregiver compliance rates and address identified gaps.
• Maintain oversight of incomplete monthly contacts, IDT visits, supervisory visits, and expired reassessments.
• Review incidents and ensure appropriate follow-up and escalation.
• Review complaints, ensure timely resolution, and provide required weekly sign-off.
• Complete I-9 requirements for Traditional caregivers.
• Audit caregiver files before hire and submit files for required audit review.

Staff Leadership & Accountability

• Provide day-to-day direction, support, and accountability to area staff.
• Conduct weekly staff meetings to review area priorities, performance, barriers, and follow-up needs.
• Ensure responsibilities are appropriately assigned and outstanding items are followed through completion.
• Communicate area performance, risks, staffing needs, and operational concerns to leadership.
• Partner with Human Resources and other support departments when employee or operational issues require additional support.

Reporting & Performance Management

• Maintain accurate visibility into area operational and financial performance.
• Review area KPIs routinely and develop action plans for areas falling below expectations.
• Ensure reported data is accurate and outstanding operational issues have clear ownership and follow-up.