Area Operations Leader - Drive Safety, Quality & Deliveries

Amazon Inc.; Channahon (IL); On-site; USD 70,000 - 91,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Amazon.com Services LLC is hiring an Area Manager for our WW Operations network in Illinois. You will lead a team of hourly staff, ensuring safety, quality, attendance, and performance while meeting customer delivery promises.

The role involves cross-team collaboration with Safety, Engineering, Loss Prevention, and HR, and physical tasks including lifting and stairs. Flexibility for weekends/nights/holidays is required.

Qualifications

• 2+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• 1+ years of performance metrics, process improvement or lean techniques experience.
• Experience managing a team of 20+ employees.
• Experience with process improvements (Lean process, Kaizen, and/or Six Sigma).
• Excellent customer service, communication, and interpersonal skills.
• A Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field.
• Industry experience in: retail, F&B, military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production or distribution environments.

Responsibilities

• Support, mentor, and motivate your hourly workforce
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
• Stand/walk for up to 12 hours during shifts
• Work in an environment where the noise level varies and can be loud
• Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
• Continuously climb and descend stairs (applies to sites with stairs)

Skills

People management

Performance metrics

Process improvement

Lean techniques

Team leadership

Customer service

Communication

Interpersonal skills

Education

Bachelor’s degree or equivalent

Engineering/Operations/Supply Chain degree

Job description

Amazon.com Services LLC is hiring an Area Manager for our WW Operations network in Illinois. You will lead a team of hourly staff, ensuring safety, quality, attendance, and performance while meeting customer delivery promises.

The role involves cross-team collaboration with Safety, Engineering, Loss Prevention, and HR, and physical tasks including lifting and stairs. Flexibility for weekends/nights/holidays is required.