Area Operations Leader | Drive Efficiency & Safety

West Marine; Rock Hill (SC); On-site; USD 70,000 - 95,000; Full time

Job summary

West Marine in Rock Hill, SC is seeking an Operations Manager to direct day-to-day activities across inbound, outbound, inventory control or facilities, ensuring performance standards and SLAs are met.

You will develop and implement plans, monitor KPIs like safety, quality, delivery, cost and culture, lead a team of leads and hourly crew, and drive continuous improvement through 5S, Six Sigma and cross-functional collaboration. Benefits include safety-focused culture and growth opportunities.

Responsibilities

• Direct day-to-day operations within the assigned area (Inbound, Outbound, Inventory Control, or Facilities), ensuring all activities meet established performance standards and service level agreements
• Develop and implement operational plans that align with business objectives, peak season demands, and changing business needs
• Monitor key performance indicators including Safety, Quality, Delivery, Cost and Culture metrics, taking corrective action when performance falls below target.
• Optimize workflows, labor allocation, and resource utilization to maximize efficiency and throughput
• Lead, coach, and develop a team of Leads and hourly Crew Members, typically ranging from 15-75+ Crew Members depending on shift and functional area
• Conduct regular performance evaluations, provide constructive feedback, and create development plans for Crew Members
• Foster a culture of accountability, continuous improvement, and Crew Member engagement
• Manage staffing levels, including hiring, training, scheduling, and workforce planning to meet operational demands
• Partner with HR to address Crew Member relations issues and ensure consistent application of company policies
• Identify opportunities for operational improvements and lead initiatives to enhance Safety, Quality, Delivery, Cost and Culture
• Implement 5S, Six Sigma, or other continuous improvement methodologies to eliminate waste and drive efficiency
• Collaborate with cross-functional teams including OpEx, IT, Transportation and Retail Store Operations to optimize end-to-end supply chain performance
• Champion the adoption of new technologies, automation, and systems to improve operational capabilities
• Safety and Compliance: Maintain a safe work environment by enforcing safety policies, conducting regular safety audits, and addressing hazards promptly
• Ensure compliance with OSHA regulations, company safety standards, and industry best practices
• Lead incident investigations and implement corrective actions to prevent recurrence
• Promote a safety-first culture and achieve safety performance targets
• Budget & Cost Management: Manage departmental budget, controlling labor costs, overtime, and operational expenses
• Analyze financial performance and implement cost-saving initiatives without compromising safety or quality
• Optimize inventory accuracy and minimize shrink, damage, and waste within the operation

Job description

West Marine in Rock Hill, SC is seeking an Operations Manager to direct day-to-day activities across inbound, outbound, inventory control or facilities, ensuring performance standards and SLAs are met.

You will develop and implement plans, monitor KPIs like safety, quality, delivery, cost and culture, lead a team of leads and hourly crew, and drive continuous improvement through 5S, Six Sigma and cross-functional collaboration. Benefits include safety-focused culture and growth opportunities.