Area Mgr Site Quality Operations

QVC; Bethlehem (Northampton County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Relocation assistance

Benefits package

Job summary

QVC Group is seeking a hands-on supervisor for our Bethlehem, PA facility to lead daily operations in a high-volume distribution center.

You will champion a customer-first culture, coach a team of base and flex employees, and partner with HR on performance plans while ensuring safety and policy compliance. Relocation assistance is available for this onsite role.

Qualifications

• Bachelor’s degree in Business, Supply Chain, Distribution, Logistics or related field.
• 2–3 years of leadership or supervisory experience in a high-volume distribution center.
• Strong leadership, problem-solving and decision-making skills.

Responsibilities

• Champion customer-first culture and lead with enthusiasm.
• Supervise daily operations to meet productivity, volume and quality targets.
• Maintain a clean, safe, and compliant workplace per policies and plans.
• Identify performance gaps and implement effective solutions with the team.
• Lead, coach and develop base and flex employees with regular feedback and HR collaboration.
• Support cross-functional initiatives and continuous improvement efforts.

Skills

Leadership

Problem-solving

Decision-making

Education

Bachelor’s degree in Business, Supply Chain, Distribution, Logistics or related field

Job description

Your Opportunity, Your Team

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.

Where You’ll Work

This role is onsite and will require you to work from our Bethlehem, PA facility daily. Relocation assistance is available for this role.

What You’ll Do

• Champion QVC’s customer-first culture by leading with enthusiasm, modelling company values, and fostering a positive, motivating work environment.
• Supervise daily operations for the assigned area by prioritizing, assigning and reviewing work to achieve productivity, volume and quality targets.
• Maintain a clean, safe and compliant workplace by upholding company policies, procedures, performance standards and operational plans.
• Identify performance trends, issues and process gaps, then develop and implement effective solutions through proactive problem‑solving and team involvement.
• Lead, coach and develop both base and flex employees through regular feedback, performance reviews, training, and partnership with managers and HR on action plans.
• Support departmental success through cross‑functional collaboration, staffing program improvement, team communication, administrative reporting, and contribution to long‑term goals and continuous improvement initiatives.

What You’ll Bring

• Bachelor’s degree in Business, Supply Chain, Distribution, Logistics or a related field, or equivalent experience.
• 2–3 years of leadership or supervisory experience, ideally in a high-volume distribution center
• Strong leadership, problem‑solving and decision‑making skills.

#LI-SH1

Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier‑free employment process. If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, experience, and geographic location as well as business and market conditions.