Area Manager Airport Operations & Guest Services

Breeze Airways; North Canton (OH); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Health, Vision and Dental – Full Time

HSA with Breeze Match

401K with Breeze Match

Generous PTO

Travel on Breeze and other Airlines

Job summary

Breeze Airways is hiring a Station Area Manager to oversee Guest Services ground activities and day-to-day operations at their assigned location. You will lead a diverse team, ensure safety and regulatory compliance, and manage station budgets to drive performance. Strong leadership and coordination with partners are essential.

Your role includes staffing, coaching, and workforce planning to maintain Breeze standards and respond to emergencies or service issues with effective solutions.

Qualifications

• 5+ years experience in Customer Service or related area.
• 5+ years experience in airport operations and customer service.
• 5+ years experience guiding large, diverse business partner teams.

Responsibilities

• Oversee all Guest Services ground activities and day-to-day operations at assigned locations.
• Develop and manage station safety programs and ensure compliance with Breeze, FAA, and DOT requirements.
• Manage station budgets and cost plans; coordinate with internal departments to meet operational goals.
• Lead talent development, hiring, coaching, and workforce planning for the area.
• Ensure readiness for irregular operations and emergency events; coordinate with partners and regulators.

Skills

Leadership

Interpersonal skills

Communication

Problem solving

Travel readiness

Education

Bachelor's degree or equivalent

Job description

Already Part of Team Breeze? Current Breeze Airways Team Members should apply through the internal careers site in Workday and should not submit an application through this external posting.Breeze is hiring- join us!The Area Manager oversees all Guest Services ground activities and day-to-day operations in their assigned locations while providing leadership and motivation to all team members including business partner teams. They are also responsible for establishing and maintaining high standards of safety, security, and Guest Service in accordance with Breeze policies and procedures.Here’s what you’ll doResponsible for safety programs to ensure a safe workplace for Team Members, Guests, Business Partners, aircraft, ground service equipment, and facilities at their assigned station.Hold ground service providers accountable to DOT, FAA, and Breeze guidelines.Manage and plan station costs in operating plan and administer and maintain the station operations budget for their assigned stations.Accountable for all internal and external regulatory mattersConduct station audits and reviews.Develops and manages talent in the area, including hiring, coaching and workforce planning.Take action, as deemed necessary, to resolve any problems or situations that may compromise safety complianceResolves issues for guests regarding service failures or other complaints.Makes sound decisions with positive results.Develops both strategic & tactical plans that create a safety conscious environment that results in team member safety and wellbeing.Monitors stations closely, including daily, weekly and monthly reporting and reviews.Develop and execute a local strategic plan ensuring industry-leading operational and customer service performance consistent with Breeze core values and objectives, including procedures, operational controls and standards, infrastructure, and people operational efficiency and cost savingsEnsure coordination across all departments impacting airport operations, including Flight Ops, Inflight Service, and Technical Operations, to achieve operational and company goals.Develop balanced station metrics and lead the teams to ensure performance targets are met.Ensure team readiness for response to irregular operations and emergency events.Ensure that policies and procedures are conducted in accordance with applicable federal regulations and standards.Ensure business partners are adhering to policies and procedures and reflect the Breeze brand.Other duties as assignedHere’s what you need to be successfulMinimum QualificationsHigh school diploma or equivalent educational achievement5+ years experience in Customer Service or a related area5+ years experience in airport operations and customer service5+ years experience guiding large, diverse business partner teamsExperience and proficiency using Microsoft Office (Excel, Word, PowerPoint)High performance orientation, ability to work well under pressure, prioritize projects, meet deadlines, and maintain flexibilitySelf-starter must have a positive attitude and strong desire for successComplete projects on time with minimal supervision, ability to work varied hours when necessary to meet deadlinesKnowledgeable in Airport Operations, Ground Operations, and regulatory agenciesOutstanding leadership capabilities, with ability to guide and motivateAble to work flexible hours and be available for emergency response and on short noticeMust possess and maintain a valid driver's license from the state of your primary residenceMust be able to obtain and maintain a SIDA badge in accordance with TSA requirementsMust pass a ten (10) year background check and pre-employment drug testMust have authorization to work in the US as defined by the Immigration Reform Act of 1986Must be able to obtain and maintain Ground Security Coordinator certification.Preferred Qualifications4-year degree or equivalent work experienceKnowledge of the different airline disciplines and administration, including the interdependencies on Airport OperationsKnowledge of external agencies and their function as it relates to Airport Operations (e.g. FAA, DOT, TSA, etc.)Skills/TalentsProven ability to guide a large workforceCompetent in interpersonal communications, collaboration, critical-thinking, and problem solvingA self-starter with excellent verbal and written communication skillsGood work ethicAbility to work in a fast-paced team environmentAbility to handle stressful environmentsProven troubleshooting skillsAttention to detail and a highly organized, process-focused aptitude are required to manage the variety of responsibilities and deliverablesAbility to travel oftenExemplifies Breeze’s safety culture, values, and missionPhysical Demands & Working ConditionsProlonged periods of sitting at a desk and working on a computerFrequent use of hands and fingers for typing, handling documents, and operating standard office equipmentOccasionally lift and/or move up to 15 poundsOccasional standing, walking, bending, and reaching within an office environmentClear verbal and written communication, requiring adequate speech, hearing, and vision.Perks of the JobHealth, Vision and Dental – Full TimeHealth Savings Account with Breeze Employee Match401K with Breeze Employee MatchGenerous PTOTravel on Breeze and other Airlines too!Breeze Airways provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Breeze Airways will never request your Social Security Number, Driver’s License or Date of Birth on our job postings. Job Postings requesting any or all of this information should be regarded as a scam.