Manager Inflight Experience & Reliability

Breeze Airways; Cottonwood Heights (UT); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health, Vision and Dental – Full Time

Health Savings Account with Breeze E.M

401K with Breeze Employee Match

Generous PTO

Travel on Breeze and other Airlines

Job summary

Breeze Airways seeks a Manager Inflight Experience and Reliability to lead the iSOD team in IOCC, ensuring high-quality Flight Attendant support and base operation reliability. The role partners across Flight Ops, Crew Resources, and Legal to drive proactive improvements.

Responsibilities include directing investigations, guiding performance, and maintaining FAA/DOT compliance while aligning with Breeze’s Safety, Kindness, Integrity, Ingenuity, and Excellence values.

Qualifications

• 4-year degree or equal equivalent experience.
• 5+ years of relevant Inflight or operational management experience.
• 3+ years of experience managing a diverse team.
• Experience with FAA, DOT and knowledge of FARs and how they apply to daily operations.
• Flight Attendant Certification experience or ability to obtain certification.

Responsibilities

• Lead and oversee the iSOD team in the IOCC to ensure consistent, high-quality support for Flight Attendants and base operations.
• Serve as the Inflight operational point of contact for day-of performance and reliability tracking.
• Monitor and analyze reliability data to identify trends and recommend proactive strategies.
• Coordinate with Crew Resources, Flight Ops, and Airport Ops to resolve disruptions and reassignments.
• Lead investigations and corrective actions in collaboration with People Services and Legal Team.
• Provide guidance and development to iSODs, ensuring consistent performance and adherence to values.
• Coordinate cross‑departmentally to improve flight attendant experience, reliability, and communication during irregular operations.
• Track and report performance metrics; suggest improvements for efficiency and team experience.
• Represent Inflight during operational calls and safety-focused discussions; uphold safety and compliance.

Skills

Analytical skills

Organizational skills

Problem solving

Communication skills

Influencing cross-functional teams

Leadership

Education

Bachelor's degree or equivalent

Tools

MS Office

Workday

SharePoint

Reporting tools

Job description

Already Part of Team Breeze? Current Breeze Airways Team Members should apply through the internal careers site in Workday and should not submit an application through this external posting.Breeze is hiring- join us!The Manager Inflight Experience and Reliability oversees the daily operation of the Inflight Supervisor on Duty (iSOD) team, ensuring a Seriously Nice experience for Flight Attendants, and guests while maintaining operational reliability, compliance, and alignment with labor relations standards. This role leads the iSODs and acts as the primary liaison between Inflight leadership, Crew Services, Flight Operations, Stations, Duty Manager, and Technical Operations to ensure Flight Attendant scheduling, performance, and engagement align with company goals and values. Reporting to the Director Inflight Operations & Engagement , this role ensures the total Flight Attendant experience — from day-of operation through post-event follow-up — reflects Breeze’s commitment to Safety, Kindness, Integrity, Ingenuity, and Excellence.Here’s what you’ll doLead and oversee the iSOD team in the IOCC to ensure consistent, high-quality support for Flight Attendants and base operationsServe as the Inflight operational point of contact for day-of performance, reliability tracking, and flight attendant supportMonitor and analyze reliability data (attendance, fatigue calls, operational delays, etc.) to identify trends and recommend proactive strategiesPartner with Crew Resources, Flight Ops, and Airport Ops to ensure timely resolution of operational disruptions and Flight Attendant reassignmentsLead and support investigations, fact-findings, and corrective actions in collaboration with People Services and Legal TeamProvide guidance, direction, and development to iSods in the IOCC, ensuring consistent performance and adherence to company valuesLead cross-departmental coordination to improve Flight Attendant experience, reliability, and communication flow during irregular operations (IROPs)Track and report performance metrics to leadership; recommend changes to enhance operational efficiency and Team Member experienceRepresent Inflight during operational calls/ significant event calls and collaborate with other departments to uphold safety, compliance, and service standardsEnsure compliance with FAA, DOT, and company policies, and actively participate in safety meetings and emergency response readinessFoster a culture of care, accountability, and continuous improvement across the Inflight DepartmentOther duties as assignedHere’s what you need to be successfulMinimum Qualifications4-year degree or equal equivalent experience5+ years of relevant Inflight or operational management experience3+ years of experience managing a diverse teamAbility to obtain and maintain current Breeze Airways Flight Attendant CertificationExperience working with FAA, DOT and knowledge of FARs and how they apply to daily operations and demonstrated experience in Flight Attendant performance, reliability, or labor relationsUnderstanding of a Flight Attendants role and daily job dutiesAdvanced understanding of Company policies/procedures as well as Inflight Performance.Strong analytical, organizational, and problem-solving skillsHigh performance orientation, ability to work well under pressure, prioritize projects, meet deadlines, and maintain flexibility Strong attention to detail, organization, and time management skillsSelf-starter must have a positive attitude and strong desire for successExcellent communication and interpersonal skills, with the ability to influence and partner across multiple functionsWillingness to travel and work varied hours to support operational needsMust pass a DOT pre-employment drug test, TSA fingerprint-based criminal history records check, and a Breeze background checkMust have authorization to work in the US as defined by the Immigration Reform Act of 1986Preferred Qualifications5-8+ years in Inflight leadership or operational reliability management2+ years of Inflight ExperiencePrevious experience supporting labor relations Proven record of improving operational performance or reliability metricsSkills/TalentsModels Breeze’s values: Safety, Kindness, Integrity, Ingenuity, and ExcellenceAdvanced computer proficiency (MS Office, Workday, SharePoint, and reporting tools)Demonstrated ability to lead through change and influence cross-functional outcomesSkilled in conflict resolution, coaching, and performance managementExceptional attention to detail and follow-throughAble to maintain confidentiality and exercise sound judgmentExemplifies Breeze’s safety culture, values, and missionPhysical Demands & Working ConditionsProlonged periods of sitting at a desk and working on a computerFrequent use of hands and fingers for typing, handling documents, and operating standard office equipmentOccasionally lift and/or move up to 15 poundsOccasional standing, walking, bending, and reaching within an office environmentClear verbal and written communication, requiring adequate speech, hearing, and visionPerks of the JobHealth, Vision and Dental – Full TimeHealth Savings Account with Breeze Employee Match401K with Breeze Employee MatchGenerous PTOTravel on Breeze and other Airlines too!Breeze Airways provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Breeze Airways will never request your Social Security Number, Driver’s License or Date of Birth on our job postings. Job Postings requesting any or all of this information should be regarded as a scam.