Area Manager Airport Operations and Guest Services

Breeze Airways; Warwick (RI); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health, Vision and Dental – Full Time

HSA with Breeze match

401K with Breeze match

Generous PTO

Travel on Breeze and other Airlines

Job summary

Breeze Airways is seeking an Area Manager to lead Guest Services ground activities in the Warwick station. You will drive day-to-day operations, coach a large team and business partners, and uphold safety, security, and Breeze standards.

You will manage budgets, coordinate cross-departmental efforts, and develop strategic plans to achieve industry-leading performance in operations and customer service.

Qualifications

• High school diploma or equivalent
• 5+ years experience in Customer Service or a related area
• 5+ years experience in airport operations and customer service
• 5+ years experience guiding large, diverse business partner teams
• Experience and proficiency using Microsoft Office (Excel, Word, PowerPoint)
• High performance orientation, ability to work well under pressure, prioritize projects, meet deadlines, and maintain flexibility
• Self-starter must have a positive attitude and strong desire for success
• Complete projects on time with minimal supervision, ability to work varied hours when necessary to meet deadlines
• Knowledgeable in Airport Operations, Ground Operations, and regulatory agencies
• Outstanding leadership capabilities, with ability to guide and motivate
• Able to work flexible hours and be available for emergency response and on short notice
• Must possess and maintain a valid driver's license from the state of your primary residence
• Must be able to obtain and maintain a SIDA badge in accordance with TSA requirements
• Must pass a ten (10) year background check and pre-employment drug test
• Must have authorization to work in the US as defined by the Immigration Reform Act of 1986
• Must be able to obtain and maintain Ground Security Coordinator certification.

Responsibilities

• Oversee safety programs for Team Members, Guests, and partners at the assigned station
• Hold ground service providers accountable to DOT, FAA, and Breeze guidelines
• Manage and plan station costs and budget for assigned stations
• Conduct station audits and reviews to ensure compliance
• Develop and manages talent, including hiring, coaching, and workforce planning
• Resolve safety and service issues to protect operations and guest experience
• Develop and execute local strategic plans for operations and customer service excellence
• Coordinate with Flight Ops, Inflight Service, and Technical Operations
• Monitor station metrics and ensure performance targets are met
• Prepare for irregular operations and emergency responses
• Ensure adherence to Breeze policies, procedures, and regulatory standards
• Travel as needed to support operations and partner teams

Skills

Leadership

Customer Service

Airport Operations

Regulatory Knowledge

Budget Management

Safety Compliance

Staff Development

Microsoft Office

Education

High school diploma

Job description

The Area Manager oversees all Guest Services ground activities and day-to-day operations in their assigned locations while providing leadership and motivation to all team members including business partner teams. They are also responsible for establishing and maintaining high standards of safety, security, and Guest Service in accordance with Breeze policies and procedures.

Here’s what you’ll do

• Responsible for safety programs to ensure a safe workplace for Team Members, Guests, Business Partners, aircraft, ground service equipment, and facilities at their assigned station.
• Hold ground service providers accountable to DOT, FAA, and Breeze guidelines.
• Manage and plan station costs in operating plan and administer and maintain the station operations budget for their assigned stations.
• Accountable for all internal and external regulatory matters Conduct station audits and reviews.
• Develops and manages talent in the area, including hiring, coaching and workforce planning.
• Take action, as deemed necessary, to resolve any problems or situations that may compromise safety compliance
• Resolve issues for guests regarding service failures or other complaints.
• Makes sound decisions with positive results.
• Develops both strategic & tactical plans that create a safety conscious environment that results in team member safety and wellbeing.
• Monitors stations closely, including daily, weekly and monthly reporting and reviews.
• Develop and execute a local strategic plan ensuring industry-leading operational and customer service performance consistent with Breeze core values and objectives, including procedures, operational controls and standards, infrastructure, and people operational efficiency and cost savings
• Ensure coordination across all departments impacting airport operations, including Flight Ops, Inflight Service, and Technical Operations, to achieve operational and company goals.
• Develop balanced station metrics and lead the teams to ensure performance targets are met.
• Ensure team readiness for response to irregular operations and emergency events.
• Ensure that policies and procedures are conducted in accordance with applicable federal regulations and standards.
• Ensure business partners are adhering to policies and procedures and reflect the Breeze brand.
• Other duties as assigned

Here’s what you need to be successful

• High school diploma or equivalent educational achievement
• 5+ years experience in Customer Service or a related area
• 5+ years experience in airport operations and customer service
• 5+ years experience guiding large, diverse business partner teams
• Experience and proficiency using Microsoft Office (Excel, Word, PowerPoint)
• High performance orientation, ability to work well under pressure, prioritize projects, meet deadlines, and maintain flexibility
• Self-starter must have a positive attitude and strong desire for success
• Complete projects on time with minimal supervision, ability to work varied hours when necessary to meet deadlines
• Knowledgeable in Airport Operations, Ground Operations, and regulatory agencies
• Outstanding leadership capabilities, with ability to guide and motivate
• Able to work flexible hours and be available for emergency response and on short notice
• Must possess and maintain a valid driver's license from the state of your primary residence
• Must be able to obtain and maintain a SIDA badge in accordance with TSA requirements
• Must pass a ten (10) year background check and pre-employment drug test
• Must have authorization to work in the US as defined by the Immigration Reform Act of 1986
• Must be able to obtain and maintain Ground Security Coordinator certification.

Preferred Qualifications

• 4-year degree or equivalent work experience
• Knowledge of the different airline disciplines and administration, including the interdependencies on Airport Operations
• Knowledge of external agencies and their function as it relates to Airport Operations (e.g. FAA, DOT, TSA, etc.)

Skills/Talents

• Proven ability to guide a large workforce
• Competent in interpersonal communications, collaboration, critical-thinking, and problem solving
• A self-starter with excellent verbal and written communication skills
• Good work ethic
• Ability to work in a fast-paced team environment
• Ability to handle stressful environments
• Proven troubleshooting skills
• Attention to detail and a highly organized, process-focused aptitude are required to manage the variety of responsibilities and deliverables
• Ability to travel often
• Exemplifies Breeze’s safety culture, values, and mission

Physical Demands & Working Conditions

• Prolonged periods of sitting at a desk and working on a computer
• Frequent use of hands and fingers for typing, handling documents, and operating standard office equipment
• Occasionally lift and/or move up to 15 pounds
• Occasional standing, walking, bending, and reaching within an office environment
• Clear verbal and written communication, requiring adequate speech, hearing, and vision

Perks of the Job

• Health, Vision and Dental – Full Time
• Health Savings Account with Breeze Employee Match
• 401K with Breeze Employee Match
• Generous PTO
• Travel on Breeze and other Airlines too!

Breeze Airways provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.